Crisis Intervention Specialist/Driver (CIS)

Crisis Intervention Specialist/Driver (CIS)

Program & Location: MCI / Brockton
Education: High school diploma or equivalent experience
Pay Range: $20 - $24/hour based on experience and degree (eligible for shift differentials)
Status: Part Time or Per Diem; 3pm-11:30pm Tuesday-Saturday or Sunday-Tuesday

CIS staff provide basic security and patient safety monitoring within the MCI and CBHC programs. CIS utilizes strong verbal de-escalation skills to maintain staff and patient safety. CIS staff are requested to be approved drivers for the organization to assist with transportation of patients home from services, admission to an inpatient program, or other external appointments are requested. Drivers have access to the company vehicle.

Benefits

• Medical Insurance  
• Dental Insurance  
• Vision Insurance  
• Long & short term disability 
• Discounted auto/home and renters insurance 
• 403b - Retirement 
• FSA & DCA
• PFML
• Employee Assistance Program 
• Bonuses & Referral
• Eligibility for free classes to become a Licensed Counselor or Recovery Coach
• Company paid CEU Trainings w/ Education days to complete CEU's
• Free meals at select programs (when available)
• Unmatched Leave Time (FT employees can earn up to 3 weeks in first year)

About Us

High Point is excited to be growing and expanding mental health services in the Brockton Community for patients experiencing an acute mental health crisis requiring a crisis intervention assessment and connection to services.

As part of the Community Behavioral Health Center (CBHC) initiative, Brockton High Point will be transitioning to become the new Mobile Crisis Intervention (MCI) agency for the Brockton community and surrounding towns. MCI services provide 24/7/365 crisis intervention services for patients experiencing mental health crisis, including increased mental health symptoms, concerns for safety to self or others, and seeking access to services. Crisis evaluations support patients and families in assessing the crisis and determining the next step and referral for treatment, including: Inpatient hospitalization, dual diagnosis services, Adult Community Crisis Stabilization (ACCS), outpatient services under the CBHC for adults and youth, and referrals to external agencies for other services.

High Point & Affiliated Organizations is a health and human service agency whose mission is to treat and prevent substance use disorders and mental illness. High Point has programs located throughout Southeastern Massachusetts offering a full continuum of care for substance use and mental health treatment, including inpatient, outpatient, residential, and community-based services. Programs and services also assist survivors of abuse, violence, and families experiencing homelessness. High Point believes that everyone has inherent goodness, worth, and dignity. Our goal is to help individuals and families achieve personal change and improve their quality of life.

Crisis Intervention Specialist Requirements  

• Ability to problem solve in a timely and therapeutic manner

• Ability and willingness to relate and care for diverse patient populations

• Must present as courteous and professional at all times

• Demonstrated flexibility and ability to perform multiple tasks

• Must have excellent communication skills, including the ability to organize ideas in logical and clear fashion

• Knowledge of basic computer skills and software programs including the ability to learn, use and train HPHAO`s electronic medical records

• Must have the ability to work with others in cooperative and collaborative manner

• An understanding of the relationship between substance use and mental health issues and/or self-help programs

• An understanding of boundaries and ethics

• Comply with Federal Regulations, 42 CFR Part 2, Confidentiality of Alcohol Abuse Policy and HIPAA Regulations

• TB screening

• Certification in the HPHAO approved de-escalation program

• CPR Certification (HPAO onboarding training)

Crisis Intervention Specialist Job Duties  

• Ability to set limits and enforce rules

• Compliance with DMH, Joint Commission and all other regulatory agencies

• Knowledge of ASAM criteria

• Intervene as needed in a developing crisis

• Utilizes Walkie-Talkie as a campus responder

• Responsible for conducting building internal and external security rounds

• Assist with routine and emergency medical and psychiatric problems including 1:1 observation, safety checks, emergency procedures/situations, etc.

• Assist with Restraint & Seclusion per Policy

• Record interactions and observations about the patients’ behavior in daily reports and communicate verbally to nursing or clinical staff any pertinent information and participates in treatment team as required

• Conduct/assist with room and property searches when indicated

• Utilize standard precautions at all times

• Demonstrates behaviors that recognize the rights of patients/clients as defined by the patient’s right

• Attend all unit, facility meeting and case conferences as director by Supervisor

• Attend mandatory training

Crisis Intervention Specialist Qualifications

• Minimum of a high school diploma or equivalent GED and a minimum of one year supervised experience in mental health/ substance abuse treatment or a closely related field preferred