Customer Service Representative

Dixon is seeking an experienced Customer Service Representative (CSR) to join our team in Houston, TX. In this role, you will play a key part in delivering exceptional service to both external customers and internal teams. Leadership skills are a must for this candidate. 

 What You’ll Do:

• Support customers with sales and product inquiries.
• Process incoming customer orders accurately and efficiently.
• Handle customer questions, concerns, or complaints with professionalism and care.
• Resolve issues by identifying solutions that align with both customer satisfaction and company policies.
• Collaborate with internal departments to ensure timely and effective service.

 What We’re Looking For:

•  2–5 years of customer service or inside sales experience, preferably in a manufacturing or distribution environment.
• Strong organizational skills with the ability to multitask and prioritize.
• Excellent communication and problem-solving abilities.
• A Bachelor’s degree is preferred.

 Our comprehensive benefits package is designed to support your well-being and professional growth. We offer medical, dental, and vision insurance for you and your family, competitive salary, bonus programs, and 401K retirement plan, training opportunities, tuition reimbursement, vacation and PTO, paid holidays, gym reimbursements, and more!  Join us and be a part of a team that values your contributions and supports your goals!

The Dixon Group is an equal opportunity employer and complies with all applicable federal, state, and local fair employment practices and laws. Accordingly, to the fullest extent required by applicable law, The Dixon Group strictly prohibits and does not tolerate discrimination against employees, applicants, or any other covered persons. 

The Dixon Group is committed to protecting the privacy rights of its employees and job applicants to the fullest extent required by applicable law. To that end, personal information will be collected solely for those legitimate business purposes recognized by law, and then maintained in a manner consistent with all applicable laws and regulations pertaining to document retention requirements. The Dixon Group does not sell personal information to third parties, and does not share such personal information with third parties except when authorized by law to do so (e.g., in response to a lawful subpoena; mandatory tax reporting; etc.)