Job description

Huron is a global consultancy that collaborates with clients to drive strategic growth, ignite innovation and navigate constant change. Through a combination of strategy, expertise and creativity, we help clients accelerate operational, digital and cultural transformation, enabling the change they need to own their future.

Join our team as the expert you are now and create your future.

Huron is seeking a dedicated and experienced Senior Associate to join our Digital Managed Services (DMS) support team, with a specialization in CCH Tagetik and experience across leading Enterprise Performance Management (EPM) solutions. This role focuses on hypercare support, ticket resolution, and long-term client success. The ideal candidate will have a strong background in end-to-end EPM implementations, solution architecture, and collaboration across global teams.

As a Senior Associate, you will provide technical and functional support for post-implementation Tagetik projects. You will manage and triage tickets, lead hypercare and client-facing support sessions, and work alongside a global team to ensure smooth operations. Your experience implementing cloud and on-premises EPM solutions and your ability to resolve complex client issues will be critical to success

Responsibilities:

7+ years of experience in finance technology or consulting, with at least 5–8 end-to-end EPM implementations as a solution architect or lead.
Hands-on experience with CCH Tagetik or other leading EPM tools such as Oracle EPM, OneStream, or Anaplan.
Deep functional expertise in financial close, consolidation, planning, budgeting, forecasting, and financial reporting.
Deliver post-implementation support for CCH Tagetik, including incident resolution, and change requests.
Manage the ticket lifecycle: assign, monitor, resolve, and escalate support issues while maintaining SLAs.
Serve as a client point of contact, proactively identifying issues, delivering resolutions, and managing expectations.
Lead and collaborate with global delivery teams across North America, Europe, India, and Singapore.
Train and mentor junior team members; contribute to knowledge management and process improvement.
Participate in release management, patch deployment, configuration changes, and user training.
Translate business and technical requirements into scalable support models and system fixes.
Document and track issues and solutions to improve future response times and reduce repeat incidents.
Conduct root cause analysis and drive system stability through proactive monitoring and adjustments.
Participate in ongoing enhancement projects and drive continuous improvement for supported solutions.

Preferences:

Proven experience working within a global delivery model, coordinating with remote teams across time zones.
Excellent client-facing and problem-solving abilities, with strong communication and stakeholder management skills.
Strong ability to document solutions, lead meetings, and translate technical details into business-friendly language.
Adaptable and eager to learn new technologies, tools, and delivery methodologies.
Bachelor’s degree in a relevant field or equivalent practical experience.
Willingness to travel up to 80% as needed.