Claims Reporting Representative

Key Responsibilities: 

• Establishes a connection with customers to gather and capture information, to file a first notice of loss claim 

• Provides an overview of the basic claims process and information of a general nature to customers.  

• Receives, screens, and routes incoming telephone calls and other electronic correspondence. 

• Contacts or receives contact from customers or other claim-related third parties to obtain and/or provide necessary file information to comply with quality and process standards 

• Follows established guidelines specific to each claim report or inquiry to include clear and accurate documentation 

• Assist customers with scheduling auto and/or property inspections, and a rental car as needed 

• Remain empathetic, and engaged during customer interactions. 

• Uses online resources, system-generated prompts, and claims knowledge to assist customers, and set expectations for the next steps to resolve their claim 

Preferred Qualifications: 

Education and Experience  

• High School Diploma/ GED or equivalent experience  

• Call Center experience (Preferred) 

• Insurance industry knowledge (Preferred) 

Functional Skills 

• Ability to empathize with the customer. 

• Performs routine tasks of basic complexity under general supervision. 

• Computer Skills 

• Good organization skills with timely follow-up skills 

• Good oral and written communication skills 

• Fully Bilingual (English/Spanish)  

For this position, we offer up to $ 24,000 MXN. monthly before taxes.