Customer Business Director - Europe (Onsite)

Date Posted:

2025-05-23

Country:

United States of America

Location:

PW100: East Hartford 400 Main Street, East Hartford, CT, 06118 USA

Position Role Type:

Onsite

U.S. Citizen, U.S. Person, or Immigration Status Requirements:

Must be authorized to work in the U.S. without the company’s immigration sponsorship now or in the future. The company will not offer immigration sponsorship for this position.​ The company will not seek an export authorization for this role.

Security Clearance:

None/Not Required

Pratt & Whitney is working to once again transform the future of flight—designing, building and servicing engines unlike any the world has ever seen. And because transformation begins from within, we’re seeking the people to drive it. So, calling all curious. Come ready to explore and you’ll find a place where your talent takes flight—beyond the borders of title, a country or your comfort zone. Bring your passion and commitment and we’ll welcome you into a tight-knit team that takes our mission personally. Channel your drive to make a difference into shaping an organization and an industry that’s evolving fast to the future.

At Pratt & Whitney, the difference you make is on display every day. Just look up. Are you ready to go beyond?

Reporting to the Regional Vice President, Customer Business – Europe, the selected individual will be responsible for managing direct customer relationships including strategic leadership, sales, and customer satisfaction in the region.  He or she will be responsible for leading the Customer Focus Team (CFT) in managing the full range of Pratt & Whitney sales and support services to commercial airline customers, including robust relationship development, account management, identifying market opportunities, and establishing ongoing rapport with customers to grow business backlog and market share. The individual will meet frequently with current and prospective customers to manage relationships, gain and communicate insights into customer issues and requirements, and ensure customer awareness of P&W products and services.  Expected to share vision, gain consensus, and lead cross-functional CFT in support of all corresponding commercial initiatives.

What You Will Do:

• Sell P&W Commercial Engines products and services to customers based in Europe (including CIS)

• Develop and maintain strong customer relationships at assigned airline customers, airframers, and other industry players

• Serve as the primary expert and strategic leader for the assigned customer accounts

• Lead CFT members to find customer solutions that address internal and external business challenges

• Clearly and concisely present complex deals to executive leadership and secure internal approvals

• Collaborate effectively with P&W team members based in Europe

• Travel will be required up to 25%-30%

What You Will Learn:

• Needs of commercial airline customers

• Fundamentals of the commercial aerospace engine business model

• Negotiation skills for win-win agreements

Qualifications You Must Have:

• Bachelor’s degree and 12 years of experience to include commercial aerospace, sales and strategic leadership, and contract negotiation; OR Advanced Degree and 10 years of experience to include commercial aerospace, sales and strategic leadership, and contract negotiation

• Effective interpersonal skills, relationship building, and influencing abilities with internal stakeholders and external customers

• Executive presence and leadership experience of high performing teams

• Demonstrated track record of attaining results through influence and collaboration

Qualifications We Prefer:

• Experience negotiating commercial contracts

• Understanding of airline operations and airline operating economics

• Strong customer focus, industry knowledge, and demonstrated business acumen

• Multilingual

Learn More and Apply:

What is my role type? In addition to transforming the future of flight, we are also transforming how and where we work. We’ve introduced role types to help you understand how you will operate in our blended work environment.

This role is:

Onsite: Employees who are working in Onsite roles will work primarily onsite. This includes all production and maintenance workers, as they are essential to the development of our engines.

Candidates will learn more about role type and current site status throughout the recruiting process. For onsite and hybrid roles, commuting to and from the assigned site is the employee’s personal responsibility.

The salary range for this role is 147,000 USD - 295,000 USD. The salary range provided is a good faith estimate representative of all experience levels. RTX considers several factors when extending an offer, including but not limited to, the role, function and associated responsibilities, a candidate’s work experience, location, education/training, and key skills.

Hired applicants may be eligible for benefits, including but not limited to, medical, dental, vision, life insurance, short-term disability, long-term disability, 401(k) match, flexible spending accounts, flexible work schedules, employee assistance program, Employee Scholar Program, parental leave, paid time off, and holidays. Specific benefits are dependent upon the specific business unit as well as whether or not the position is covered by a collective-bargaining agreement.

Hired applicants may be eligible for annual short-term and/or long-term incentive compensation programs depending on the level of the position and whether or not it is covered by a collective-bargaining agreement. Payments under these annual programs are not guaranteed and are dependent upon a variety of factors including, but not limited to, individual performance, business unit performance, and/or the company’s performance.

This role is a U.S.-based role. If the successful candidate resides in a U.S. territory, the appropriate pay structure and benefits will apply.

RTX anticipates the application window closing approximately 40 days from the date the notice was posted. However, factors such as candidate flow and business necessity may require RTX to shorten or extend the application window.

RTX is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability or veteran status, or any other applicable state or federal protected class. RTX provides affirmative action in employment for qualified Individuals with a Disability and Protected Veterans in compliance with Section 503 of the Rehabilitation Act and the Vietnam Era Veterans’ Readjustment Assistance Act.

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