Job description

FIND YOUR 'BETTER' AT AIA

We don’t simply believe in being ‘The Best’. We believe in better - because there’s no limit to how far ‘better’ can take us.

We believe in empowering every one of our people to find their 'better' - in the work they do, the career they build, the life they live and the difference they make. So that together we can support even more people - including our own - to live Healthier, Longer, Better Lives.

If you believe in better, we’d love to hear from you.

About the Role

Responsible for ensuring AIA's products, services and internal operations / business processes meet the required quality standards

Roles and responsibilities

To deliver all activities related to the facilitating and creation of accurate and clear User Requirements for all Digital system enhancements / projects / new products / production incidents related to the Customer Experience Division.
To deliver all activities related to the User Acceptance Testing (UAT) management of all Digital system enhancements/ projects/ new products/ production incidents related to the Customer Experience Division.
To lead/ project manage end-to-end activities for small scale Digital projects, which involve system enhancements and/or business process changes within Customer Experience Division only.
To streamline existing Digital processes to be more simplified and standardized across the business channels within Customer Experience Division.

Job Requirements

Bachelor’s Degree in related discipline
Minimum 3 - 5 years working experience as business analyst position; preferably policy servicing department
Good command of English (both written and oral)
Good presentation and interpersonal skills
Possess good problem-solving and analytical skills
Able to work independently
Proficient in using JIRA, Confluence and Microsoft Office applications
Results driven and customer-oriented mindset

Build a career with us as we help our customers and the community live Healthier, Longer, Better Lives.

You must provide all requested information, including Personal Data, to be considered for this career opportunity. Failure to provide such information may influence the processing and outcome of your application. You are responsible for ensuring that the information you submit is accurate and up-to-date.

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