Job description

At Crew2, we know great things happen when talent and opportunity cross paths. We empower our associates to be successful by promoting diversity and teamwork, providing opportunities for growth, and treating each other with dignity and respect. We are always looking for motivated individuals that are excited about jump-starting their careers in a rapidly growing industry.

This role is responsible for creating a quality customer service experience by interacting with customers in an inbound and outbound call center environment. These duties include, but are not limited to, scheduling, handling customer inquiries, providing updates, making appointments, resolving issues, and maintaining a database. This position may include developing and qualifying sales leads. The customer service coordinator is responsible for ensuring complete customer satisfaction and helping to maintain a Voice of the Customer quality score.

Primary Job Functions:

Customer Experience:

Fields customer questions and concerns in a professional manner utilizing all resources available
Strives for excellence in customer contact; ensures that communication with customers is completed and that all correspondence is customer-focused and well documented
Ensures excellence in service; aware of customer satisfaction (VOC and cycle time) success metrics the impact that this role has on associated outcomes
Provides customers with production and service information
Schedules customer installations according to established processes
Makes post-installation follow up calls ensuring the installation experience was one that delights customers
Routes customer calls to appropriate department or resource
Keeps informed of new processes and policies

Product Sales:

Fields customer service inquires in a professional manner and determines customer requirements and expectations
Develops, qualifies, and effectively promotes products and services
Illustrates knowledge of features and benefits of various Crew2 programs
Presents pricing, credit, and terms information in accordance with standard procedures
Creates a positive customer experience to help generate sales and repeat business

Maintains complete and accurate records:

Processes customer information accurately and according to process
Uses available tools for monitoring and tracking information

Contact Center Team Partnership:

Participates in and supports the Contact Center Service and Sales team in a way that allows people to be their best

Requirements:

High school diploma or GED
Problem resolution skills and strong customer service skills
Detail oriented with high level of accuracy
Team player with the ability to multitask
Experienced in Microsoft applications
Excellent oral and written communication skills
Call or contact center experience is preferred

If you value opportunities to grow from within, enjoy great benefits, and appreciate a healthy work-life balance, then there is a place for you here.

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, individual with disabilities, veteran status, gender identity or national origin.

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