Job description

Company:

Mercer

Description:

We are seeking a talented individual to join our Benefits Operations Team at Mercer. This role is will be based in Manila, Philippines. This is a hybrid role that has a requirement of working at least three days a week in the office.

We will count on you to:

Manages team to ensure the appropriate delivery of Benefit Services and tools.
Maintains oversight of team processes and systems.
Conducts work at the tactical level, approves operational work streams and resolves escalated issues as required to ensure timely and strategic delivery.
Develops and maintains standardized operations and procedures for team.
Oversees and makes recommendations about employment related matters; Identifies staffing needs, prepares job descriptions, and provides feedback and developmental guidance.
Conducts performance appraisals, monitors staff functions, monitors workload and projects of team members to ensure projects are aligned by resources, capacity and skills required.
Provides input into hiring, firing, promotion, salary, and bonus decisions; Provides feedback mentors employees.

What you need to have:

A Bachehelor Degree in relevant field
Ensure the delivery of effective benefits services to clients and stakeholders.
Responsible for analyzing benefits file transmissions, troubleshooting and resolving complex errors, maintaining benefits tools and databases, and providing support in fulfilling service deliverables to clients.
Leverage their extensive experience and expertise to independently manage and execute assignments, while also providing guidance and mentorship to junior team members.

Why join our team:

We help you be your best through professional development opportunities, interesting work and supportive leaders.
We foster a vibrant and inclusive culture where you can work with talented colleagues to create new solutions and have impact for colleagues, clients and communities.
Our scale enables us to provide a range of career opportunities, as well as benefits and rewards to enhance your well-being.

Mercer, a business of Marsh McLennan (NYSE: MMC), is a global leader in helping clients realize their investment objectives, shape the future of work and enhance health and retirement outcomes for their people. Marsh McLennan is a global leader in risk, strategy and people, advising clients in 130 countries across four businesses: Marsh, Guy Carpenter, Mercer and Oliver Wyman. With annual revenue of $24 billion and more than 90,000 colleagues, Marsh McLennan helps build the confidence to thrive through the power of perspective. For more information, visit mercer.com, or follow on LinkedIn and X.

Marsh McLennan is committed to creating a diverse, inclusive and flexible work environment. We aim to attract and retain the best people and embrace diversity of age, background, disability, ethnic origin, family duties, gender orientation or expression, marital status, nationality, parental status, personal or social status, political affiliation, race, religion and beliefs, sex/gender, sexual orientation or expression, skin color, or any other characteristic protected by applicable law.

Marsh McLennan is committed to hybrid work, which includes the flexibility of working remotely and the collaboration, connections and professional development benefits of working together in the office. All Marsh McLennan colleagues are expected to be in their local office or working onsite with clients at least three days per week. Office-based teams will identify at least one “anchor day” per week on which their full team will be together in person.

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