Offer summary

Qualifications:

2+ years of experience in telephone sales or telemarketing is preferred., Strong communication and problem-solving skills with a clear phone presence., Basic technology skills and familiarity with social media and VOIP systems are essential., Ability to work independently and collaboratively in a fast-paced environment..

Key responsibilities:

Manage and maintain the customer referral pipeline using CRM tools.

Generate a minimum of 4 Moves per month through proactive outreach and relationship building.

Conduct cold calls and telephonic appointments to achieve sales goals.

Collaborate with Senior Living Advisors and other teams to enhance customer experience.

Job description

Company Description

A Place for Mom is the leading online resource connecting families searching for senior care with a team of expert advisors providing insight-driven, personalized solutions. As the nation’s largest senior care advisory service, A Place for Mom helps hundreds of thousands of families every year navigate the complexities of finding the right senior care solution for their loved ones across home care, independent living, memory care, assisted living, and more. Established in 2000 as a family business, A Place for Mom employees are deeply committed to the company mission to enable caregivers to make the best senior care decisions. A Place for Mom fosters, cultivates, and preserves a culture of diversity, equity, and inclusion.

Our employees live the company values every day:

Mission Over Me: We find purpose in helping caregivers and their senior loved ones while approaching our work with empathy.
Do Hard Things: We are energized by solving challenging problems and see it as an opportunity to grow.
Drive Outcomes as a Team: We each own the outcome but can only achieve it as a team.
Win The Right Way: We see organizational integrity as the foundation for how we operate.
Embrace Change: We innovate and constantly evolve.

Job Description

Who you are:

A self-motivated professional inside salesperson with a proven track record of sales achievement within a telephonic/call center environment. You have a passion for helping others telephonically and connecting with professionals to grow certain accounts and increasing sales conversion. You have a sincere appreciation for the hustle to execute the sale and care about providing a quality customer experience. You thrive in a performance-based environment and are focused on driving results.You are excited to solve the challenges facing your customers and see it as an opportunity to make a difference. You are comfortable selling in a healthcare environment and have a clear and articulate phone presence. The thought of making a noticeable impact at a fast-paced tech company excites you!

What you will do:

Manage customer / referral pipeline on a daily basis and accurately record in our CRM to ensure up-to-date communication with all professional referral sources.
Generate a minimum of 4 Moves per month from PTO, LOA and attrition support.
Nurture relationships for the AE/HCAR and be a thought leader and resource for senior living options.
Familiarize yourself with the healthcare professionals ecosystem to determine how APFM can best fit into their operations
Achieve goals via cold-calling, managing telephonic appointments and Zoom/WebEx meetings as necessary.
Understand and appreciate the needs and wants of your healthcare professionals and the families they serve in order to provide appropriate assistance to seniors and families needing senior housing assistance
Work collaboratively with your Senior Living Advisors and cross functionally with other teams to ensure a best in class experience for all customers
Test and refine new capabilities to grow the healthcare channel.

Qualifications

Collaborative inside sales professional who is excited by personally contributing to the growth and success of their customers and APFM
2+ years telephone sales/ telemarketing, business development or relationship sales is preferred
Proven ability to develop opportunities from ideation to execution
Basic Technology Skills a must; Social Media savviness and VOIP telephony system experience a plus
Must have hard-wired internet connection access
Clear and articulate phone presence with demonstrated communication and problem solving skills.
Cold calling experience: 50-70 dials daily.
Determination to break down barriers to success.
Ability to multi-task; talk on the phone and take notes on computer.
Documented history of ability to develop and maintain good working relationships in a multi-stakeholder sale.
Ability to work as part of a team and on own initiative. Must be able to deliver results while working in a highly independent environment.
Effective use of social media, such as; LinkedIn, Facebook, Twitter, Blogs, etc.
Ability to manage ambiguity, work independently and solve issues to appropriate resolution.
Experience with Five9 (or similar) telephony platform system preferred.

Additional Information

Compensation

Base Salary: $45,000 - $50,000
Non-exempt position
401K plus match
Dental insurance
Health insurance
Vision insurance
Paid Time Off

Additional Information

All your information will be kept confidential according to EEO guidelines.

A Place for Mom uses E-Verify to confirm the employment eligibility of all newly hired employees. To learn more about E-Verify, including your rights and responsibilities, please visit www.dhs.gov/E-Verify.

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