Offer summary

Qualifications:

Bachelor’s degree in Management Information Systems, Business, or Computer Science., 5 – 10 years of business-related experience., Strong knowledge of business process architecture principles for cloud-based platforms., Excellent written and oral communication skills..

Key responsibilities:

Lead, coach, and mentor a team of Business Analysts to capture customer business processes.

Conduct workshops and lead multiple implementations from a customer strategy standpoint.

Define customer needs and develop plans/proposals for improved efficiency.

Create detailed documentation and process flow maps for functional requirements.

Job description

Senior Business Analyst - ServiceNow

Remote

Why Us

NewRocket, with over 500 team members, brings expertise and experience across the entire ServiceNow product ecosystem and we offer the added benefit of global deliver capabilities. We work with some of the world’s biggest brands, bridging the gap between what customers expect and what their technology can deliver.

 Why You

We are seeking a Senior Business Analyst to aid in the implementations of ServiceNow in a cost-effective way by determining the requirements of a project based on agreed scope, to help build world class business solutions for our customers.   We make customers “Raving Fans” by #GoingBeyond  We are partnering to make the world of work, work better for people!

The Role

The Senior Business Analyst is responsible for leading, coaching and mentoring a team of Business Analysts to capture customers’ business processes and desired outcomes. The Senior Business Analyst will manage customer outcomes on complex level projects

What You Will Be Doing

Conduct workshops and lead multiple implementations from a customer strategy standpoint
Define customer needs, determine strategies, develop plans/proposals and make recommendations around customer’s internal processes and functions for improved efficiency and effectiveness
Requirement’s ownership, translation, and gathering for all assigned projects documented as stories (Release or Agile modules)
Own business requirements and agreement of priorities with clients/end users
Conduct impact analysis on existing business process and function
Creating Process and Workflow diagrams and conceptual mock-ups to support requirements
Prioritize requirements with Architecture/Solution Design
Produce functional specifications, wireframes, and mock-ups for delivery teams
Partner with technical team to conduct demos and show & tells with client end users
Contribute to writing test scripts including acceptance criteria
Facilitate testing/UAT and obtain agreement on priorities with client / end users
Create detailed documentation and process flow maps to assist in creating functional requirements for implementations and trainings

What You Bring Along

Strong knowledge of business process architecture principles for cloud-based platforms
Experience as a client-facing technical consultant customizing and deploying packaged software as a billable resource
Experience facilitating executive level workshops
Experience conducting formal training sessions
Experience designing business processes around software tools. Must be able to guide customers through the implementation both from process and technology perspective.
Consulting orientation, able to handle stressful customer situations diplomatically
Excellent written and oral communication skills. Must be able to communicate effectively with both business-oriented and technically oriented customers and partners. Also, must be able to effectively communicate customer requirements and issues to other team members.
Ability to thrive in a fast-paced, multi-tasking, startup environment while simultaneously serving large enterprise customers and complex organizations
Knowledge of Waterfall, Agile, Kanban, Scrum processes and methodologies
Knowledge of ServiceNow ITSM or CSM an asset
Ability to travel for occasional customer meetings (post-pandemic) in Canada or the US on Canadian or US (or other) passport and clear criminal record required.

Education:

Bachelor’s degree in Management Information Systems, Business or Computer Science
5 – 10 years of business-related experience
Nice-to-Have: ServiceNow CSA, CIS and/or ITIL

We Take Care of Our People

NewRocket is committed to a diverse and inclusive workplace. We value and celebrate diversity, believing that every employee matters and should be respected and heard.  We are proud to be an equal opportunity workplace and affirmative action employer, committed to providing employment opportunity regardless of sex, race, creed, color, gender, religion, marital status, domestic partner status, age, national origin, or ancestry, physical or mental disability, medical condition, sexual orientation, pregnancy, citizenship, military, or Veteran status. For individuals with disabilities who would like to request an accommodation, please contact HR.IN@NewRocket.com.

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