Offer summary

Qualifications:

1-2 years of experience in care coordination, case management, or virtual clinical support in the US healthcare system., Familiarity with U.S. healthcare systems including insurance, referrals, and prior authorizations., Experience with Elation EHR or similar digital health platforms is preferred., Strong operational skills and the ability to make clinical judgment calls. .

Key responsibilities:

Serve as the first point of contact for patient inquiries, managing scheduling and follow-ups with empathy.

Coordinate care with clinical teams and external providers, ensuring continuity of care and tracking patient progress.

Maintain HIPAA-compliant documentation and support patient onboarding while identifying care gaps.

Participate in team meetings and contribute to process improvement efforts, utilizing automation where possible.

Job description

Role: Patient Care Coordinator

Work Arrangement: Fully Remote

Job Type: Independent Contractor, Full-time

Work Schedule: Monday–Friday, ideally with consistent morning coverage (EST/PST preferred); flexible for the right candidate; Monday to Friday priority

Location: Remote, open to candidates in the Philippines

About Pearl Talent:

Pearl works with the top 1% of candidates from around the world and connects them with the best startups in the US and EU. Our clients have raised over $5B in aggregate and are backed by companies like OpenAI, a16z, and Founders Fund. They're looking for the sharpest, hungriest candidates who they can consistently promote and work with over many years. Candidates we've hired have been flown out to the US and EU to work with their clients, and even promoted to roles that match folks onshore in the US.

Hear why we exist, what we believe in, and who we’re building for: Watch here

Why Work With Us?

We're not just another recruiting firm - we focus on placing candidates with exceptional US and EU founders who prioritize the long-term success of their team members. We also provide retention bonuses at 3, 6, 9, and 12 months, as well as community-driven benefits like an annual retreat.

About the Company

Our partner is a virtual-first specialty clinic providing compassionate, evidence-based care for patients with rare and complex chronic conditions like Ehlers-Danlos Syndrome (EDS), POTS, MCAS, and related disorders. By using advanced digital health tools, they break down barriers to care and support patients who are often underserved and misdiagnosed.

Their mission is to expand access to specialized care and improve patients’ quality of life. The team operates in a fully remote, fast-paced environment that values empathy, initiative, and operational excellence.

Responsibilities:

Patient Support & Communication: 50% Act as the first line of contact for patient inquiries across platforms—EHR, secure chat, and phone—handling scheduling, prescription coordination, and follow-ups with clarity and empathy.
Care Coordination & Navigation: 40% Work closely with our clinical team and external providers to coordinate diagnostic testing, imaging, referrals, and prior authorizations. Track patient progress across the care journey and ensure continuity of care.
Operational Workflow Management: 10% Maintain HIPAA-compliant documentation, support onboarding for new patients, and flag care gaps and systemic or financial barriers to care. Participate in team meetings and continuous process improvement efforts.

Use and/or create automations to create leverage; currently manual tasks - responding to humans and chart preparation
Respond to inbound messages and respond to patients
Work with 2 existing patient coordinators

Tools:

Elation Health (EHR)
Slack
Google Workspace (Gmail, Sheets, Drive)
Zoom
Spruce Health (for patient messaging & VOIP)
Notion (internal knowledge base)

Requirements

Prior experience in care coordination, case management, or virtual clinical support (1-2 years of US healthcare experience)
Familiarity with U.S. healthcare systems (insurance, referrals, prior auths)
Experience with Elation EHR or similar digital health platforms preferred
Strong preference for candidates with VC-backed digital health company experience
Understanding healthcare and what visit processes look like, can make clinical judgment calls,
Operationally sound

Benefits