Offer summary

Qualifications:

High school diploma or equivalent., Ability to obtain APCO and Priority Dispatch EMD and EFD certifications within 6 months., CPR certification required., Proficiency in typing, computer skills, and communication..

Key responsibilities:

Dispatch 911 and non-emergency calls accurately.

Provide directions and support to ambulance personnel.

Maintain records and documentation as required.

Ensure patient safety and promote quality service.

Job description

Job Details

Job Location: Cullman Regional Ambulance Service - Cullman, AL

Position Type: Full Time

Salary Range: Undisclosed

Job Shift: Night

Description

Job Summary:

Under the direction of a Dispatcher II, dispatch all 911 and non-emergency calls received in dispatch.
Appropriately dispatch and provide directions to all ambulance calls.
Maintain situational awareness of the needs of the EMS system.
Maintain all paperwork and keep records as required by a dispatcher.
Demonstrate and encourage team behavior and exceptional patient/guest experiences.
Uphold and promote patient safety and quality.

Qualifications

Education:
High school graduate (or equivalent) and must hold or be able to obtain APCO and Priority Dispatch EMD and EFD certifications within 6 months of hire. Must maintain CPR certification. Train on CAD, Communication, and 911 phone systems until proficient.

Experience:
Dispatch experience with Spillman CAD systems is preferred but not required.

Additional Skills/Abilities:
General typing and computer skills, EMS CAD system, Microsoft Office IE: (Excel, Word, and Microsoft Outlook). Professional communication skills and the ability to communicate with 911 callers, patients, coworkers, doctors, and nurses. Excellent customer service skills required. ICS courses required are 100, 200, 700, 701, 702, 703, 704, and 800.

Required profile