Shift Leader - Ellicott City, MD

Description

High’s is seeking positive individuals that are looking to lead a team in a successful retail operation.  We are calling all leaders who are interested in a fabulous career.

The Shift Leader (SL) is responsible for supporting the High's Store Manager in the day-to-day store operations. SL is a key partner in meeting performance and profit goals. In partnership with the Store Manager, the SL is responsible for customer and employee satisfaction, brand standards and store profitability.

SL ensures exceptional customer experience and supports our vision of being "Fast, Fresh & Friendly" neighborhood store.

• Maintain and drive high standards and expectations around food quality, customer service, food safety and store cleanliness by empowering store employees.
• Supervise the day-to-day tasks of all store employees.
• Provide superior customer service to all customers: greeting, assisting, suggesting up-selling and thanking each customer.
• Ensure adherence to all Food Service Program procedures and standards, overseeing the successful daily operations and sanitation requirements of the program.
• Motivate, encourage, and challenge customer service representatives.
• Lead by example to ensure all daily tasks are completed in the store. Appropriately delegate tasks to Customer Service Representatives and follow as necessary.
• Enforce established daily operating procedures to maintain a clean, adequately stocked, organized and well-kept store to provide positive customer experiences.

Qualifications

Qualifications:

• High School Diploma or Equivalent
• Previous experience supervising others, preferred.
• Must be at least 18 years old.
• Strong food service experience preferred, ideally in a managerial role.
• ServSafe certification preferred or successful completion of certification within 2 months of hire
• Strong communication skills, with the ability to effectively communicate with employees, customers, and vendors.
• Strong analytical and organizational skills
• Ability to lift to 50 lbs.
• Reliable transportation
• Ability to work all shifts, weekends and holidays as needed by the business, as well as work the site alone, as required.  Flexibility is key to the success in this role.
• Retail environment with occasional exposure to unpleasant working conditions including dust, extreme temperatures, and potential contact with petroleum and/or cleaning products.
• Spend most of the shift standing with frequent bending and lifting.
• In inclement weather conditions, employees may be expected to assist with efforts to maintain full store operations.

We offer a very competitive Benefits Package including but not limited to:

• Low-Cost Health Insurance – Full and part time plans available.
• Career Advancement.
• Paid Time Off in addition to Sick Leave.
• 401k with company match.