Service Desk Onboarding & Offboarding Technician Level 1 | Remote

Job Summary:

We are seeking a detail-oriented and service-focused Service Desk Technician (Level 1) to handle client onboarding and offboarding processes, alongside general technical support. This role requires a strong commitment to process accuracy, excellent communication skills, and a client-first mindset. The ideal candidate will have experience with Microsoft 365, Windows environments, and be highly organized in handling user account lifecycles and documentation.

Compensation and Benefits:

• Salary Range: ₱62,000 – ₱75,000 (based on experience)

• Work-from-Home Setup

• ₱5,000 Health Allowance

• $500 Travel Allowance

• Paid Time Off (VL/SL)

• Annual Bonus (performance-based)

Key Responsibilities:

1. Onboarding & Offboarding Execution

• Create and remove accounts (e.g., Microsoft 365, Google Workspace)

• Set up or recover user workstations and devices

• Configure or remove permissions, MFA, email forwarding, and access controls

• Coordinate hardware shipping and retrieval

2. Technical Support

• Respond to service requests related to user setup and account management

• Install, configure, and troubleshoot Microsoft Office Suite

• Manage user and group administration tasks

• Escalate unresolved issues appropriately

3. Project and Task Support

• Assist senior engineers with escalated support or project work

• Accurately log time daily (minimum 8 hours)

4. Process Ownership and Documentation

• Maintain detailed records in the ticketing system

• Deliver clear communication and high-quality support during all user transitions

Qualifications:

• Minimum 2 years of relevant experience preferred

• Experience with Windows desktop operating systems

• Proficiency in Microsoft 365 and lifecycle management

• Familiarity with DNS, TCP/IP, and basic networking

• Strong documentation and communication skills

• Ability to explain technical issues in user-friendly terms

• Detail-oriented, organized, and process-driven

Preferred Attributes:

• Consistent, coachable, and reliable work ethic

• Proven record of positive client feedback

• Ability to manage transitions smoothly with minimal disruptions