IT Operations Lead

**PLEASE SUBMIT YOUR RESUME/CV IN ENGLISH **

Location: Remote

Reports to: Director of Information Technology

Employment Type: Full-time

Salary: 2,000 USD/monthly

About Us

We’re a mission-driven company focused on one thing: getting wells to production safely, efficiently, and cost-effectively. We don’t believe in upselling, hidden costs, or trying to be everything to everyone. Instead, we operate as a unified, results-oriented team of completion experts—committed to delivering exactly what’s needed to get the job done right.

Position Summary

We are seeking an experienced IT Operations Lead with a strong background in network administration, particularly with Cisco Meraki environments. This hands-on role will act as the primary technical escalation point for our IT support team, while leading critical IT projects across a predominantly cloud-based Microsoft 365 infrastructure.

The ideal candidate has a deep technical foundation, excels in project delivery and mentorship, and embraces service-oriented leadership. CCNA or CCNP certification is strongly preferred, along with a working knowledge of ITIL frameworks and operational excellence.

Key Responsibilities

·        Act as the senior escalation point for advanced technical issues across network, cloud, and endpoint systems.

·        Lead and mentor the IT support team, fostering a culture of learning and accountability.

·        Drive the execution of IT operational projects (e.g., cloud migrations, network upgrades, security improvements).

·        Oversee daily IT operations including service desk performance, user support, incident response, and change management.

·        Manage and optimize network infrastructure with a focus on Cisco Meraki deployments.

·        Collaborate with internal stakeholders to align IT services with business goals.

·        Establish and enforce IT policies, procedures, and best practices with an emphasis on ITIL standards.

·        Ensure the performance, security, and availability of systems and data across our Microsoft 365 environment.

·        Partner with vendors for procurement, system integration, and technical support.

·        Participate in an on-call rotation for high-priority incidents or system outages.

Qualifications

·        Fluent English communication skills required (minimum C1 level).

·        5+ years of experience in IT support, systems administration, or operations roles.

·        2+ years in a leadership or senior escalation role within IT.

·        Demonstrated expertise in network administration, specifically Cisco Meraki.

·        CCNA or CCNP certification is highly desirable.

·        Strong knowledge of Microsoft 365 (Exchange, Teams, SharePoint, OneDrive), Azure AD, and cloud-based infrastructures.

·        Experience implementing or working within ITIL-based service management frameworks (certification preferred).

·        Proficiency in troubleshooting complex issues across multiple systems and platforms.

·        Understanding of cybersecurity practices, identity management, and endpoint protection.

·        Excellent communication and interpersonal skills, with the ability to explain technical concepts clearly.

·        Industry experience in oil & gas, energy, or similar industrial sectors is a plus.

·        Additional certifications (e.g., Microsoft, CompTIA, ITIL) are a strong advantage.

Preferred Skills

·        Familiarity with automation or scripting (PowerShell preferred).

·        Experience managing hybrid cloud or legacy-to-cloud migration projects.

·        Understanding of compliance standards related to industrial or regulated environments.