Integration Specialist

Job Summary:

The Integration Specialist meets with and assists customer IT contacts to implement LMS & SSO integration with iCEV. Also trains internal team members to assist customers with LMS & SSO support level questions while working directly with customers to resolve escalated LMS or SSO issues.

Duties & Responsibilities:

1. Communicates with customers through multiple platforms, such as webchat, phone, email, Zoom and/or Teams video meeting.
2. Schedules meetings with customers to further help them with their LMS & SSO integration problems once an issue has been escalated.
3. Trains internal team on frontline support of LMS or SSO integrations with customers.
4. Maintains a team Outlook/Calendly scheduler for both internal training sessions and customer training meetings.
5. Attends meetings with developers, as needed, to provide feedback for updates and fixes.
6. Communicates updates with internal staff and makes sure they understand the limitations and functionality of the company platform.
7. Communicates updates with customers and internal staff by creating tutorials such as screenshots and video recordings.
8. Recording pertinent customer meeting information in Salesforce for all internal stakeholders to reference.
9. Performs other related duties as assigned.

Required Skills & Abilities:

1. Knowledge of Learning Management Systems (Schoology, Google Classroom, Canvas, Moodle, etc.)
2. Knowledge of Rostering / SSO product (Clever, Classlink)
3. Excellent verbal and written communication skills.
4. Excellent interpersonal and customer service skills.
5. Ability to troubleshoot and diagnose problems within a web browser.
6. Ability to communicate technical resolutions efficiently to customers which are often not as technologically proficient.
7. Proficient in Microsoft Office Suite or related software.
8. Excellent time management, organizational skills and attention to detail.
9. Ability to work effectively both as part of a team and independently.

Education & Experience:

1. High school diploma or equivalent.
2. Customer support or success experience required.
3. Experience with one or more of the following Learning Management Systems: Blackboard, Canvas, Google Classroom, Moodle, or Schoology. 

Physical Requirements:

• Prolonged periods sitting at a desk and working on a computer.
• Must be able to lift up to 15 pounds at times.

An Equal Opportunity Employer

We do not discriminate based on race, color, religion, national origin, sex, age, disability, genetic information, or any other status protected by law or regulation. It is our intention that all qualified applicants are given equal opportunity and that selection decisions be based on job-related factors.