Vietnamese-English Bilingual Patient Care Coordinator

Schedule:

• 8:00 am to 7:00 pm, Costa Mesa, CA, Pacific Time (with 1-hour unpaid break
  
• 40 hours per week, 10 hours a day, 4 days a week
  
• Day off will rotate and can either be on Wednesday, Thursday, or Friday depending on the week.
  

Client Overview:

Join a modern, growing eye care practice that’s revolutionizing patient care through a perfect blend of technology and personalized service. This established healthcare provider delivers exceptional medical care while maintaining a strong focus on patient experience and accessibility. Their commitment to excellence has made them a trusted name in their community, with a reputation for outstanding patient outcomes and service.


Job Description:

Step into an exciting remote role where you’ll be the vital link between patients and our medical team. As a Patient Care Coordinator, you’ll leverage modern healthcare technology to ensure seamless patient care coordination while working from the comfort of your home. This position offers comprehensive training, steady full-time hours, and the opportunity to build a career in healthcare administration. You’ll be part of a dynamic team that values initiative, communication excellence, and a patient-first mindset.


Responsibilities:

• Serve as the primary point of contact for patient communications, handling both inbound and outbound calls with professional courtesy

• Manage patient scheduling system to coordinate appointments efficiently

• Process patient inquiries through multiple channels including phone, email, and text messaging

• Conduct insurance verification and benefits coordination

• Execute vital administrative tasks to support practice operations

• Maintain detailed patient records and correspondence

• Coordinate with the medical team to ensure smooth patient care workflow

• Facilitate patient follow-ups and appointment confirmations

• Provide exceptional customer service while maintaining strict patient confidentiality

• Proven track record of professional communication skills and phone etiquette
  
• Must be fluent in speaking Vietnamese 
  
• Strong multitasking abilities in a fast-paced environment
  
• Proficiency with computer systems and ability to learn new software platforms
  
• Previous experience in healthcare administration or customer service preferred
  
• Excellent organizational and time management skills
  
• Ability to maintain composure and professionalism in all patient interactions
  
• Reliable high-speed internet connection and quiet home office space
  
• Spanish language skills a plus but not required
  
• Must be available during standard business hours (Pacific Time)
  
• Commitment to patient confidentiality and HIPAA compliance
  
• Detail-oriented with strong problem-solving abilities
  

• HMO coverage for eligible locations

• Permanent work from home

• Immediate hiring

• Steady freelance job
  

Please note that since this is a permanent work-from-home position and an “Independent Contractor” arrangement, the candidates must have their own computer and internet connection. They will handle their benefits and taxes. The professional fees are at hourly rates, and the rate depends on your performance in the application process.