Technical Support Specialist (LS)

This is a remote position.

Work Schedule: Monday to Friday 8:00am to 5:00pm Sydney Time with 1 hour unpaid break.

You will be a key member of technical support, working closely with our customers and internal team to solve issues efficiently and ensure smooth software adoption.

Customer Support & Ticket Management

• Handle inbound technical support tickets via Freshdesk software.
  

• Troubleshoot customer issues related to GoHighLevel.
  

• Provide clear, concise solutions and technical guidance to customers.
  

• Escalate complex technical issues to senior support or development teams when necessary.
  

• As part of the Technical Support team, you will be responsible for communicating with clients as needed. This includes making phone calls to book appointments, follow up on ongoing issues, and discuss matters related to their account. Clear and professional communication is essential to ensure clients receive timely updates and support.
  

Workflow Automation & GoHighLevel Configurations

• Set up and optimize GoHighLevel workflows to automate customer processes.
  

• Assist clients in configuring email templates, triggers, and automation sequences.
  

• Integrate third-party tools with GoHighLevel for better workflow efficiency.
  

Website Support & Form Embedding

• Embed and customize GoHighLevel contact forms on customer websites for lead capture.
  

• Ensure smooth integration between web forms and CRM automations.
  

• Troubleshoot and resolve issues related to form submissions.
  

Requirements

• Experience with GoHighLevel (GHL) – building workflows, automation, and templates.
  
• Strong understanding of CRM and automation tools.
  
• Experience embedding and troubleshooting contact forms on websites.
  
• Excellent problem-solving and troubleshooting skills.
  
• Strong customer service and communication skills.
  

• Experience in a technical support role for SaaS or automation software.
  
• Knowledge of Twilio Configuration & Zapier or other third-party automation platforms.
  
• Knowledge of Job Management Software (a PLUS but not required) ServiceM8, SIMPRO or similar job management software.
  

Independent Contractor Perks

• HMO Coverage for eligible locations
  
• Permanent work from home
  
• Immediate hiring