Offer summary

Qualifications:

Substantial experience dealing with English-speaking clients over the phone in a professional setting., Prior experience preparing or drafting contracts for English-speaking businesses., Excellent spoken and written English with a professional phone manner., Highly organized with strong attention to detail and proficiency in Microsoft Word..

Key responsibilities:

Manage client intake processes and handle initial client interactions professionally.

Prepare first draft contracts and assist with contract finalization.

Book appointments and open new leads using the firm's client matter management system.

Set tasks and reminders for the legal team to ensure follow-up actions are completed.

Job description

This is a remote position.

ABOUT THE CLIENT:

Our client is an Australian-based commercial law firm with fixed-fee pricing, specializing in franchise and commercial contract law. Founded in 2012 with offices across Gold Coast, Bundall (QLD), Perth (Hillarys), and Sydney, they are champions transparent, accessible legal support tailored to SMEs, tradies, and franchisors. The team is led by experienced lawyers from top-tier firms, offering a high-quality, client-focused service that removes billing uncertainty.

JOB SUMMARY:

This remote role provides essential support to the legal team by managing client intake processes and assisting with contract preparation and finalisation. It combines strong administrative capability with client service skills to ensure smooth day-to-day operations and high-quality service delivery.

KEY RESPONSIBILITIES:

Client Support & Administration

Answer all incoming calls and handle initial client interactions professionally.
Discuss client needs and determine appropriate next steps using provided checklists.
Book appointments with the legal team via Calendly or refer the client to the appropriate contact.
Open new leads using the firm’s client matter management system.
Open new matters and ensure accurate data entry into the system.

Contract Administration

Prepare first draft contracts using instruction sheets and pro forma precedent documents.
Draft emails and instructions to clients for legal team review.
Submit draft documents to the legal team for finalisation and dispatch.
Prepare final versions of contracts and send them out for electronic signature.
Set tasks and reminders for legal team follow-up (e.g. client signing, information requests).

Requirements

SKILLS & QUALIFICATIONS:

Must have substantial experience dealing with English-speaking clients over the phone in a professional setting”.
Must have prior experience preparing or drafting contracts for English-speaking businesses.
Excellent spoken and written English.
Professional phone manner and strong client service orientation.
Highly organised with good time management and ability to meet deadlines.
Attention to detail, particularly when following templates and legal instructions.
Proficient in Microsoft Word and able to format legal documents consistently.
Confident using client relationship management (CRM) or matter management systems.
Able to follow procedures, checklists, and instruction sheets precisely.
Comfortable working remotely with a high degree of independence.
Prior experience in a law firm or legal admin environment (preferred but not essential).

Benefits

Here at Access Offshoring, we believe in more than finding our clients the right candidate. We believe in the human perspective. We believe in our candidates and their dreams. We believe in finding the right role for you. We are committed to working for you as much as we work for our clients.

Access Offshoring is dedicated to saving business owners 2,000,000 hours by 2031 and we need your help. Transforming the way businesses operate, we connect great businesses with amazing offshore talent.

We recognise that we often get more done in our own designed workspace, so Access Offshoring offers a complete work from home model. Yep – that’s right, 100% work from home. But wait there’s more.

Here are just some of our benefits:

Australian clients and Australian hours (giving you great experience and an early finish!)
Work from Home Allowance
HMO for you AND a dependent from Day 1
20 Days Annual Leave and 5 Days Sick Leave
Government Statutory Benefits
13th Month Pay
Computer Equipment
Opportunities for growth
And of course, a competitive salary