Offer summary

Qualifications:

1-3 years of work experience within the US healthcare framework., Graduate in engineering, science, or commerce stream., Fluency in both spoken and written English is required., Willingness to work flexible hours to align with US-based teams..

Key responsibilities:

Manage transaction workflows and resolve complex issues related to patient eligibility and claims processing.

Investigate and resolve issues in Payer EDI related work queues and connectivity errors.

Develop a comprehensive understanding of athenahealth’s back-office operations and workflows.

Perform other duties as assigned by the EDI Product Support Manager to optimize EDI operations.

Job description

Join us as we work to create a thriving ecosystem that delivers accessible, high-quality, and sustainable healthcare for all.

We are looking for an Product Support Analyst to join our Integration Services Operations team. You will be responsible for supporting workflows and projects aimed at improving the efficiency and growth of athenahealth’s interoperability network or ‘backbone’. But enough about us; let’s talk about you.

You are an excellent communicator with strong technical support experience. You maintain relationships with interface vendors and work on production support tasks as assigned and will actively collaborate with internal teams across different geographies within athena as and when required.

The Team: EDI Product Support team is responsible for maintaining, managing and supporting our national, cloud-based network leveraged by tens of thousands of providers to deliver the right information, at the right time, to the right place in the health care supply chain to coordinate care and improve healthcare. The team provides coordination and technical guidance for all technical Support activities ensuring our client needs are satisfied by constructing strong business relationships between colleagues across Integration Services and athenahealth, managing these partnerships to ensure outstanding client satisfaction.

Job Responsibilities

Manage the transaction workflows and resolve complex issues related to patient’s eligibility, claim submission, claim status inquiry and remittance processing through direct communication with internal (athenahealth) and external (Insurance companies/Clearinghouses/Collection agencies) stakeholders.
Investigating and resolving issues in Payer EDI related work queues, including interfaces connectivity errors, rejected claims in Athena HOLD queues and missing response files.
Develop a comprehensive understanding of athenahealth’s back-office operations and how relationships between various teams and their workflows influence in complex problem solving.

Other duties as assigned by the EDI Product Support Manager necessary to help optimize and expand EDI operations.

Typical Qualifications

1-3 years’ work experience within US health care framework
Graduate in engineering, science, or commerce stream.

Fluency in both spoken and written English
Willingness and ability to work flexible hours to ensure substantial overlap with US-based teams (Morning/Afternoon/Evening/Night) shift timings

About athenahealth

Our vision: In an industry that becomes more complex by the day, we stand for simplicity. We offer IT solutions and expert services that eliminate the daily hurdles preventing healthcare providers from focusing entirely on their patients — powered by our vision to create a thriving ecosystem that delivers accessible, high-quality, and sustainable healthcare for all.

Our company culture: Our talented  employees — or athenistas, as we call ourselves — spark the innovation and passion needed to accomplish our vision. We are a diverse group of dreamers and do-ers with unique knowledge, expertise, backgrounds, and perspectives. We unite as mission-driven problem-solvers with a deep desire to achieve our vision and make our time here count. Our award-winning culture is built around shared values of inclusiveness, accountability, and support.

Our DEI commitment: Our vision of accessible, high-quality, and sustainable healthcare for all requires addressing the inequities that stand in the way. That's one reason we prioritize diversity, equity, and inclusion in every aspect of our business, from attracting and sustaining a diverse workforce to maintaining an inclusive environment for athenistas, our partners, customers and the communities where we work and serve.

What we can do for you:

Along with health and financial benefits, athenistas enjoy perks specific to each location, including commuter support, employee assistance programs, tuition assistance, employee resource groups, and collaborative  workspaces  — some offices even welcome dogs.

We also encourage a better work-life balance for athenistas with our flexibility. While we know in-office collaboration is critical to our vision, we recognize that not all work needs to be done within an office environment, full-time. With consistent communication and digital collaboration tools, athenahealth enables employees to find a balance that feels fulfilling and productive for each individual situation.

In addition to our traditional benefits and perks, we sponsor events throughout the year, including book clubs, external speakers, and hackathons. We provide athenistas with a company culture based on learning, the support of an engaged team, and an inclusive environment where all employees are valued.

Learn more about our culture and benefits here: athenahealth.com/careers

https://www.athenahealth.com/careers/equal-opportunity

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