Offer summary

Qualifications:

Bachelor's degree (Bac +3) related to the position., Solid prior experience in customer service is required., Professional proficiency in English is strongly desired., Skills in autonomy, organization, and solution-oriented thinking are essential..

Key responsibilities:

Manage complex customer orders within the customer service department.

Input complex orders related to instrumentation and collaborate with internal teams.

Support the team in supply chain and logistics for instrumentation orders.

Coordinate and follow up on services with all stakeholders involved.

Job description

The Opportunity:

Under moderate supervision, provide initial technical product support to customers by handling inquiries and troubleshooting technical product-related issues. Gather information to identify and assess nature of problem. Typically refer to transcript or established process in training manuals and guides to recommend solutions. Handle moderately complex issues.

Avantor recherche un Chargé de Clientèle Spécialisée pour renforcer ses équipes de Rosny-sous-Bois.
Vous êtes passionné par les sciences de la vie et la relation client ? Ce poste est pour vous.

Ce que nous recherchons

Formation : formation supérieure Bac +3 en lien avec le poste.
Expérience : une première solide expérience est recherchée pour la bonne tenue du poste.
Langues : maîtrise de l’anglais professionnel fortement souhaitée.
Qualités : autonomie, rigueur, sens de l’organisation, goût pour le terrain et forte orientation solution afin d’apporter des réponses concrètes aux besoins clients.

Comment vous allez faire la différence

Prendre en charge de la commande complexe au sein du service client en relation avec le client et les services internes
Saisir les commandes complexes liées à l’Instrumentation : relations avec le service relance d’offres, les services clients, le magasin, et travail en collaboration avec nos vendeurs spécialisés
Soutenir l’équipe sur le suivi approvisionnement et logistiques des commandes Instrumentation : relations avec l'équipe, fournisseurs, approvisionneurs et transporteurs et logistiques
Gestion de commandes à forte valeur
Collaboration et suivi des prestations avec l’ensemble des intervenants

#LI-Remote

Disclaimer:

The above statements are intended to describe the general nature and level of work being performed by employees assigned to this classification. They are not intended to be construed as an exhaustive list of all responsibilities, duties and skills required of employees assigned to this position. Avantor is proud to be an equal opportunity employer.

Why Avantor?

Dare to go further in your career. Join our global team of 14,000+ associates whose passion for discovery and determination to overcome challenges relentlessly advances life-changing science.

The work we do changes people's lives for the better. It brings new patient treatments and therapies to market, giving a cancer survivor the chance to walk his daughter down the aisle. It enables medical devices that help a little boy hear his mom's voice for the first time. Outcomes such as these create unlimited opportunities for you to contribute your talents, learn new skills and grow your career at Avantor.

We are committed to helping you on this journey through our diverse, equitable and inclusive culture which includes learning experiences to support your career growth and success. At Avantor, dare to go further and see how the impact of your contributions set science in motion to create a better world. Apply today!

EEO Statement:

We are an Equal Employment/Affirmative Action employer and VEVRAA Federal Contractor. We do not discriminate in hiring on the basis of sex, gender identity, sexual orientation, race, color, religious creed, national origin, physical or mental disability, protected Veteran status, or any other characteristic protected by federal, state/province, or local law.

If you need a reasonable accommodation for any part of the employment process, please contact us by email at recruiting@avantorsciences.com and let us know the nature of your request and your contact information. Requests for accommodation will be considered on a case-by-case basis. Please note that only inquiries concerning a request for reasonable accommodation will be responded to from this email address.

Privacy Policy:

We will use the personal information that you have submitted to us in order to consider your application for the relevant role.

Your privacy is important to us. Please click here for our Privacy Policy which explains the purposes for which we will use your personal information and the ways in which we will handle and retain your information. It also explains the rights you have in relation to your information, and how to contact us with any queries or requests.

3rd Party Non-Solicitation Policy:

By submitting candidates without having been formally assigned on and contracted for a specific job requisition by Avantor, or by failing to comply with the Avantor recruitment process, you forfeit any fee on the submitted candidates, regardless of your usual terms and conditions. Avantor works with a preferred supplier list and will take the initiative to engage with recruitment agencies based on its needs and will not be accepting any form of solicitation.

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