Sales Coordinator

Sonder (NASDAQ: SOND) is a leading global hospitality brand, offering premium, design-forward apartments and intimate boutique hotels for the modern, savvy traveler. Founded in 2014, Sonder combines thoughtfully designed spaces with seamless, tech-enabled service — all delivered through a single, beautifully integrated experience.
 

Our properties are located in the world’s most sought-after neighborhoods, spanning 40+ markets across nine countries and three continents. Through the Sonder app, guests enjoy full control over their stay — from self check-in to 24/7 support — making every detail of travel easier, more flexible, and more inspiring.

In 2024, we announced a strategic partnership with Marriott International, bringing Sonder properties to Marriott.com and the Marriott Bonvoy app. This integration connects our inventory and front of house and back of house systems with the world’s largest travel loyalty platform — unlocking exciting new possibilities for our guests and employees.

Sonder is focused on delivering amazing experiences for the modern traveler while driving smart, sustainable growth. Our team blends the agility of a tech company with the standards of a global hospitality brand — and we’re building something that’s reshaping the future of travel.

Life At Sonder

We aspire to build a workplace where employees can thrive. Our culture shapes how we make decisions, how we conduct meetings, how we communicate, and how we treat each other. It’s the coordinated way in which we work that gives us a shot at achieving the epic tale we hope to be part of. Our Leadership Principles are a foundational part of our culture and they play a vital role in guiding the values and actions of our team members. Each of these principles is at the heart of what we do. Check out this article to find out more about our Culture and Principles.

As a key member of the West Coast Sales team, you will support our sales teams in two significant ways: 1. Coordinate and manage the rooming reservations booking process for group,  transient, extended stay  and VIP reservations. 2. Coordinate B2B (Business to Business) revenue opportunities and activities as needed for the Sales Team. 

The Sales Coordinator will be a key member of our regional  support team responsible for processing corporate, group, social and extended stay leads, communications, and payments. As a sales support coordinator, you will be a subject matter expert in sales segments, using various sales systems, strategies and processes to convert business. The Group Rooms Support coordinator will be agile and have a keen sense to be able to multitask these various tasks throughout their day and partner cross-functionality as needed for sales bookings.

AT Sonder by Marriott Bonvoy YOU WILL:

Manage Group Reservations:

• Coordinate room blocks and manage all aspects of group bookings.

• Monitor group pick-up, cut-off dates, and rooming lists.

Liaise with Clients and Sales Teams:

• Act as the secondary/additional contact between the property team and group clients or event planners

• Work closely with sales and property teams to ensure group & sales transient reservations are accurate prior to arrival

Prepare and Maintain Rooming Lists:

• Collect and input group rooming lists accurately.

• Update and verify changes with both Opera & EMPOWER.  

Track Inventory and Availability:

• Monitor room inventory for group bookings to avoid overbooking.

• Adjust group allocations as needed and coordinate with revenue management.

Ensure Group Billing:

• Ensure accurate billing instructions and payment arrangements for master pay/individual pay and combination.

• Work with accounting to resolve billing issues post-stay.

Ensure Quality Service and Guest Satisfaction:

• Address any issues or special requests from group guests before, during, or after their stay.

• Ensure compliance with brand standards and service expectations.

Maintain Accurate Records and Reports:

• Generate group status reports and and completion of group post stay audits

• Submit 3rd Party commission invoices to accounting post/around the block audits

Handle Administrative Duties:

• Maintain filing systems, manage correspondence, and update group data in the property management system (PMS).

WHAT WE LOOK FOR:

• Minimum of 2-4 years of customer facing experience in the hospitality, travel, or real estate industry.

• Understanding of the hotel industry’s reservations landscape with experience in group bookings

• Strong ability to see deals through from beginning to end; an organized multi-tasker who thrives on managing multiple projects at the same time.

• Super-communicator, both internally and externally, with strong interpersonal skills;  Proven ability to collaborate and build strong relationships to drive partner satisfaction and growth.

• Skilled in both Microsoft and Google suites of products, Salesforce, and other sales enablement tools. 

• Excited and passionate about Sonder, reaching Sales targets, and working cross-functionally to build a world class Sales organization!

• Passionate, positive, and ability to flex and adapt with a growing organization!

• Enjoys talking and building relationships with customers. Hospitality is part of your DNA.

Benefits

We offer attractive employee travel perks for any Sonder location as well as health and lifestyle benefits. For eligible employees, benefits may include:

• Competitive compensation

• Medical, dental and vision insurance (where applicable)

• Flexible vacation

• Wellness and volunteering days

• Annual free credits and discounts to stay in Sonders

• Workplace flexibility (for remote-specified positions only) #ABetterWaytoWork

Learn More About Sonder

• Corporate Responsibility & Sustainability

• Data Privacy Policy

• Blog: Sonder Stories

• Instagram: @sonderstays

Equal Opportunity

We are an equal-opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, disability status, or any other classification protected by applicable state, federal or local law. Extend Hospitality To All is one of Sonder’s Leadership Principles. Living up to that principle means fully embracing diversity: ensuring that all of our employees, guests, partners, and communities feel safe, respected, included, cared for, and empowered. 

As part of our commitment to creating a workplace open to all, we have created Sonder Circles, also known as employee resource groups. These groups aim to foster a diverse, equitable, and inclusive workplace aligned with the communities they serve. 

If you require reasonable accommodation in completing this application, interviewing, completing any pre-employment testing, or otherwise participating in the employee selection process, please email Recruiting.