Junior Technical Support Engineer (Automotive)

Are you passionate about technology and eager to play a key role in the future of smart mobility? Do you excel at solving technical issues and thrive in fast-paced, innovative environments? If so, this could be the perfect opportunity for you! 

Join a global leader in the Automotive domain, developing next-generation hardware and software solutions for connected and autonomous vehicles. As an Junior Technical Support Engineer, you’ll be at the core of delivering a seamless experience for users of intelligent in-vehicle systems — from digital cockpits to infotainment platforms. 

You'll handle escalated technical incidents, work closely with engineering teams, and ensure rapid resolution of issues impacting users around the world. Join a team that’s shaping the future of mobility — one smart vehicle at a time. 

CUSTOMER
The Customer is a global provider in the Automotive domain. The company develops intelligent hardware and software for smart vehicles, including digital cockpits and infotainment systems, supporting the transition to connected and autonomous driving.

PROJECT
You will be in the second line of the technical support team. 

• Investigate and triage incidents triggered by monitoring tools 

• Diagnose and troubleshoot complex technical issues related to software applications, hardware, and network systems  

• Maintain accurate and detailed records of Customer interactions, technical issues, and resolutions in the ticketing system  

• Monitor and analyze system performance and availability, identifying and resolving potential issues to minimize downtime  

• Participate in creating and maintaining technical documentation, knowledge base articles, and troubleshooting guides  

• Perform basic routine tasks (log reviews, health checks, etc.) when required 

• At least 1 year of experience in a technical support role   

• Experience with cloud platforms (preferably GCP) 

• Experience with monitoring and alerting tools (Zabbix, Prometheus, Grafana, Datadog, etc.) 

• Basic understanding of REST API and tools for testing it (Postman, Swagger) 

• Hands-on experience in troubleshooting technical issues using tools, logs, and diagnostic techniques  

• Upper-Intermediate level of English   

WILL BE A PLUS

• Experience with Linux 

• Experience with databases 

PERSONAL PROFILE

• Flexibility to work different shifts  

• Analytical mindset and data-driven decision-making skills  

• Customer-facing and excellent communication skills  

• Responsible approach to work