Technical Senior Program Manager (REMOTE)

This Technical Senior Program Manager role is accountable for a large program or group of interdependent programs that are high in complexity. Focuses on leading program planning efforts and manages the integration, implementation, reporting, and performance of the overall program or group of programs to ensure the successful delivery of defined value and outcomes. Leads the coordination and management of activities with business partners. This role will primarily support our Foundational Technology portfolio of programs. 

• Portfolio Management: Lead portfolio planning and reporting efforts across a diverse set of technical programs within a functional or technical domain area. Identify actionable insights and build & deliver exception-based reports to executives at all levels within the business and technology organizations.  

• Leadership and Direction: Define and build complex stakeholder communication plans that tie planned outcomes to the broader organization's mission and vision; Motivates cross functional teams of executives, leaders and individual contributors to achieve business goals. 

• Stakeholder Management: Develop and implement stakeholder engagement plans for complex cross-functional programs to identify relevant stakeholders, to develop positive stakeholder relationships, and to ensure that each stakeholder has an appropriate share of voice. 

• Enterprise Business Analysis: Interpret the business needs and define solution recommendations for business problems across one of 8 business portfolios. Lead the improvement efforts that are within a span of control at this level. 

• Culture of Innovation: Define the execution plans to disseminate innovative capabilities across the businesses and lead the definition of competencies to enable the team to innovate through solutions such as idea generation platforms, jam sessions, and hackathons. 

• Transformational Change Management: Manage complex cross-functional workstreams across multiple programs, including a first focus on change management and driving end user adoption. Ensures integration with related projects; applying industry standard change management methodologies to build acceptance of change and to embed desired culture and behaviors. 

• Program Risk and Issue Management: Manage identification of risks, issues, dependencies, and constraints across multiple complex and interdependent programs escalating where appropriate.  Where necessary, develop, agree on, and implement solutions to overcome risks within the constraints of the programs and portfolio. 

• Ongoing Learning and Development: Develop own and more junior team member capabilities by participating in assessment and development planning activities as well as formal and informal training and coaching; gain or maintain external professional accreditation where relevant to improve performance and fulfill personal potential. Maintain an understanding of relevant technology, external regulation, and industry best practices through ongoing education, attending conferences, and reading specialist media. 

• Program/Portfolio Planning: Lead the production of and approve program plans, ensuring that all activities are identified, are appropriately organized to deliver program objectives, comply with the organization's program management framework, and comply with the organization's wider governance structure and processes. 

• Reporting and Review: Manage the program review process; provide stakeholders with accurate and relevant information and key recommendations at agreed review points to enable them to evaluate progress and agree on change. 

• Continuous Improvement: Review existing operations in a major area of work and implement innovation processes to generate new ideas and ensure the required continuous improvement outcomes are delivered. Mentors junior team members. 

• Program Assurance:  Manage the delivery of assurance reviews across a group of interdependent cross functional programs, enable the delivery of assurance reviews by independent third parties, and take appropriate action to resolve any issues identified to give senior stakeholders confidence that the program can deliver to time, budget, and quality. 

• Resource Management: Negotiate and manage deployment of program/portfolio resources and budgets, providing forecasts and presenting variances with narrative at appropriate review points to ensure effective utilization. 

• Program Team Management: Leads one or more large program teams (or multiple small to medium teams); defines the vision either at the portfolio level or across a group of interdependent cross functional programs and communicates the outcomes needed along with guidance to achieve outcome, coordinates team actions across cross-functional activities; coordinates flow of additional team members on and off the team as needed; and builds the capability of the team through training, coaching and mentoring. 

• Benefit Realization: Partners closely with our Product and Design organization and Finance teams to define benefit targets and track progress against those targets throughout the lifecycle of a program.  Additionally – leads remediation of issues and risks that may impact benefits realization and communications updates to leadership. 

• Program Governance: Proactive governance of both portfolio and program level execution throughout the delivery lifecycle.  In addition, delivers baseline assessments and facilitates post-implementation analyses to evaluate and track the realization of business benefits. Ensure that roles and responsibilities are clearly defined for all stakeholders, and ensure compliance with the organization's wider program and/ or portfolio management decision-making structures and processes 

• Policy Development & Implementation: Guide the implementation of policy and the design and implementation of program and change initiatives. 

• Budgeting: Partner with cross-functional leaders to plan, build and manage budgets for assigned programs. 

• Bachelor's Degree 

• PMP certification or knowledge (preferred, not required) 

• 7-10 years of relevant technical and program management work experience, with 2-3 years' experience in a retail and eCommerce environment. 

• Experience working in both Agile (e.g. Scrum, Kanban, SAFe) and waterfall-based environments 

• Experience with the Atlassian suite (Jira and Confluence), for managing the flow of value and delivering curated information to appropriate stakeholders 

• Experience in building distributed systems & highly available services using cloud computing services / architecture – Azure is preferred 

• Strong technical background (ideally building highly scalable platforms, products, or services) with the ability to proactively identify and mitigate technical risks throughout delivery life cycle 

• Experience with varying scenarios of data center management, infrastructure builds and network/telecom management 

• Experience communicating program status, risks, issues, and needs to senior leaders, and managing up 

• Experience and knowledge of organizational change management principles, methodologies and tools 

• Experience managing alignment across programs, projects or product/technology teams in an enterprise environment 

• Strong communication and presentation skills 

• Experience managing strategic vendor relationships or acting as the primary point of contact for strategic partnerships 

• Proficient in effective troubleshooting and issue resolution techniques 

• Proficient in the planning and execution of programs and projects and risk mitigation strategies 

• Ability to clearly articulate messages to a variety of audiences 

• Strong Experience using Microsoft Office tools (Project, Excel, PowerPoint, MS Project)