HubSpot Specialist

This position is responsible for identifying, analysing, driving and implementing globally standardised improvements to CHL’s processes, systems and overall operations with a strong focus on initiatives that will optimise and automate the customer and staff experience. 

• Work in a globally dispersed team to execute a common vision/goal.
• Guardian of data integrity and workflow automations within the CRM and the Phone System for operational teams globally.
• Day to day maintenance and management of core systems, including FAQs, Livechat and CSAT. 
• Create automations to gain standardised operational efficiencies around organising incoming tickets, emails and messages via request forms from different stakeholders.
• Undertake research, process mapping and business/data analysis that will assist in identification of improvements 
• Assist in operationalisation of new programs and systems including set up, configuration management, access management, writing of operational procedures and new processes, and training
• Work collaboratively with stakeholders across the business in cross functional teams

Requirements

• German speaker preferred
• Hubspot super admin experience
• Tech savvy with an interest in keeping abreast of AI evolutions
• A proven experience in driving efficiency within Operational departments and optimising processes through automation solutions
• Project Management: understanding of principles and practices.
• Process mapping: proficient in working with stakeholders to document processes
• Analytical and problem solving: Strong ability to break down complex problems, analyse data, identify patterns, and propose logical solutions
• Can juggle competing priorities and deliver work iteratively to keep items moving 
• Familiarity with the peer to peer or travel industry a bonus.

Benefits

• Flexible working hours
• App & support for mental well-being (OpenUp)
• Camper rental & product discounts
• Dog-friendly, bright office in Berlin-Kreuzberg
• Be part of a dynamic, ASX-listed scale-up
• The opportunity to work with a team of creative doers who are passionate about promoting thousands of campers and endless adventures

Diversity & inclusion is key at CHL. We believe that the best ideas come from the diversity of our team. Committing ourselves to a diverse team of people of all genders, ages, religions, nationalities, identities, and experiences drives us forward every day. Our main focus is on creating a work culture where our employees feel safe & comfortable and can develop.

Are you ready to start the career adventure of a lifetime? We strive to offer our employees the best possible working environment. All you have to do is apply. We look forward to letting you show your talent!