Offer summary

Qualifications:

Bachelor's degree in a helping profession or significant related experience, Fluent in English, both spoken and written, Strong customer service experience and communication skills, Comfortable using systems like EHR, Zoom, MS Teams, and Outlook..

Key responsibilities:

Professionally handle and return incoming calls to the organization's main reception line

Schedule and manage appointments for outpatient programs

Coordinate with therapists and clinical staff to ensure all appointment needs are met

Manage communications with clients across email, phone, text, and scheduling tools.

Job description

Client Engagement Specialist

Remote (Brazil) | Full-time | Entry-Level

Were hiring an organized, client-focused professional to join the centralized reception and scheduling team of a mission-driven healthcare organization. This role is ideal for someone with a background in customer service, a helping profession, or administrative support in healthcare especially if you enjoy structured tasks, people interaction, and contributing to the delivery of essential services.

What you'll do

As a Client Engagement Specialist, you will:

Professionally handle and return incoming calls to the organizations main reception line
Schedule and manage appointments for outpatient programs (telehealth and in-person)
Coordinate with therapists and clinical staff to ensure all appointment needs are met
Manage communications with clients across email, phone, text, and scheduling tools
Update appointment data in internal systems and track confirmations and reminders
Support virtual waiting rooms and communicate status updates to clinic teams
Provide information and guidance to clients regarding services and schedules
Monitor no-shows, cancellations, and appointment changes, and relay this to staff
Collaborate with team members across tools like Zoom, Microsoft Teams, and email

You're a great fit if you

Have a Bachelors degree in a helping profession (or significant related experience)
Are fluent in English, both spoken and written
Have strong customer service experience and communication skills
Know how to work under pressure and juggle multiple priorities
Are comfortable using systems like EHR, Zoom, MS Teams, and Outlook
Can work autonomously and in hybrid or remote setups
Are open to flexible shifts that may include some evening or weekend hours

Bonus points if you

Have worked in healthcare, behavioral health, or a similar field
Are familiar with myAvatar, Dayforce, Tableau, or Avaya
Are bilingual (Portuguese/English or Spanish/English)

What were looking for

Were seeking someone empathetic, detail-oriented, and team-minded who thrives in a structured environment where communication and follow-through are essential. This role is ideal for someone looking to build their career in client services or healthcare operations within a purpose-driven organization.

Required profile