Offer summary

Qualifications:

Proven experience in IT support and user assistance., Familiarity with Office 365, Microsoft Intune, and Azure environments., Knowledge of security compliance standards such as SOC 2, HIPAA, and GDPR., Strong problem-solving skills and ability to manage support tickets effectively..

Key responsibilities:

Provide technical support for Office 365 and productivity tools.

Monitor endpoint alerts and ensure compliance with device policies.

Assist with security compliance initiatives and monitor system vulnerabilities.

Manage support tickets and collaborate with HQ on security awareness initiatives.

Job description

Job Title: IT Support Specialist

Location: Full-Time-Remote

Summary

We are seeking a skilled IT Support Specialist to manage day-to-day IT operations, support end-users, and maintain critical tool integrations within Client's technology environment. This role is key to ensuring seamless collaboration, system reliability, and alignment with Banyan's overarching security, compliance, and productivity standards.

Key Responsibilities

1. User Support & Productivity Tools

Manage Office 365 environment including Exchange, Teams, and Multi-Factor Authentication (MFA)
Provide frontline technical support for productivity-related issues and user inquiries

2. Endpoint & Device Management

Monitor and respond to endpoint alerts via EDR tools and Microsoft Intune
Ensure compliance with mobile device policies and maintain Apple Push Certificates

3. Infrastructure Support

Support Microsoft Azure development environments
Manage storage provisioning and access control settings

4. Security & Compliance

Assist with ongoing compliance initiatives related to SOC 2, HIPAA, and GDPR through Vanta
Monitor system vulnerabilities using Datadog and support timely remediation

5. Tool Administration

Maintain essential platforms including:
- LastPass for password management
- Aircall for VoIP services
- Gong.io for sales call recording
- Userflow for user onboarding
Support the deprecation of legacy systems (e.g., ConnectWise, phishing simulators) and transition to Banyan-approved alternatives

6. IT Operations & Service Desk

Manage and resolve support tickets using Banyan's SolarWinds Service Desk
Collaborate with Banyan HQ for SOC tooling and security awareness initiatives, including Coalition training

Engagement Model

Location: Remote
Schedule: Full-time, standard business hours with occasional on-call or after-hours support
Success Metrics:
- SLA adherence for support ticket resolution
- User satisfaction ratings
- Security and compliance KPI performance