John Will Anderson Club - Membership Coordinator

Description

The Membership Coordinator is responsible for maintaining the front desk while providing exceptional customer service to members, parents, staff, visitors and vendors. Responsibilities also include membership maintenance, specialty program and league registration as well as cash handling, membership management software data entry and maintenance. The Membership Coordinator is also accountable for Club member safety by enforcement of the Safe Passage policy and procedures.

Typical Hours: 10:30am to 7:00pm Monday to Friday

Location: 2700 W. 19th Ave. Gary, IN 46404

Major Duties and Responsibilities:

• Serve as a Club ambassador by greeting all members, parents and staff as well as monitoring and tracking all visitors and vendors.
• Maintain the appearance, safety and security for the front desk area.
• Maintain master calendar of Club activities and events as well as communicate and disperse information about upcoming events and activities to members, parents, staff, volunteers and general public.
• Answer all telephone calls and route as necessary; provide expert Club and program information as requested.
• Monitor Club member recruitment, enrollment and renewal process, assuring all applications are complete and contain the required supporting documents.
• Collect membership, program, league and rental fees, and issue paid receipts and prepare bank deposits.
• Enforce the organization’s Safe Passage policy in the dismissal of Club members.
• Maintain accurate records relating to application intake, daily and program attendance, parent information and member files.
• Maintain monthly and daily reports as needed for program support and assist Club Director with all reporting requirements involving Club membership.
• Maintain Club membership management database software.
• Maintain supplies for facility and front desk area.
• Attendance of all staff/agency meetings, as required.
• Perform other incidental and related duties as required and assigned.

Qualifications

Knowledge/Skills Required:

• High school diploma or equivalent
• One year experience with administrative functions
• Demonstrated excellent customer service skills
• Working knowledge of youth development as well as experience with Boys & Girls Clubs preferred
• Computer competency with working knowledge of computer programs and software 
• Ability to communicate effectively with youth, parents, staff, volunteers and general public
• Self-starter with exceptional interpersonal and organizational skills with a keen sense of prioritizing, time management and follow through.

Physical Requirements / Work Environment:

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.

While performing the duties of this job, the employee is occasionally required to stand; walk; sit; use hands to handle, or feel objects, tools or controls; reach with hands and arms; climb stairs; balance; stoop, kneel, crouch or crawl; talk or hear; and taste or smell. The employee must occasionally lift or move up to 25 pounds. Specific vision abilities required by the job include close vision, distance vision, color vision, peripheral vision, depth perception and the ability to adjust focus.