Offer summary

Qualifications:

Minimum of one year experience in administrative support within a mental health setting., Strong organizational skills and ability to manage office operations., Proficiency in Windows, Excel, Access, Word, and PowerPoint., Experience with maintaining medical and program documentation..

Key responsibilities:

Answer and direct incoming phone calls, take messages, and provide information to callers.

Manage office supplies, equipment, and maintain program files and databases.

Coordinate psychiatric appointments, prepare and oversee related documentation.

Assist with scheduling staff appointments and ensure compliance with documentation standards.

Job description

Job Details

Job Location: Reed Street - Philadelphia, PA

Salary Range: Undisclosed

Description

The Behavioral Health Services (BHS) Administrative Assistant will provide support to the BHS teams, which includes reception and administrative duties. This role is responsible for answering all incoming phone calls to Behavioral Health Services, connecting each caller with the appropriate individual, taking messages, giving information as needed to callers, greeting children and families served, and oversight of their psychiatric appointments. This position is also responsible for typing, copying, faxing/mailing correspondence, maintaining program files, tracking, reports and other documentation necessary. The BHS Administrative Assistant also communicates with the team members regarding services, coordinates psychiatric care and rescheduling,

Qualifications

EDUCATION/EXPERIENCE:

A minimum of one year experience providing administrative support in a mental health program is required. Strong organizational skills and demonstrated ability to manage an office, providing overall program supports, are necessary. Computer skills must include Windows, Excel, Access, Word, and PowerPoint.

Location: Reed Street

Hourly Rate: $16.35

Schedule: Monday-Friday In-office, 9 am to 5 pm,

ESSENTIAL DUTIES:

The BHS Administrative Assistant will:

Oversee office management, including ordering supplies, arranging building maintenance when needed, keeping office equipment in working order and ordering refreshments for meetings.
Maintain database, including entry of data, appointment scheduling, excel tracking, and any other databases determined to be necessary
Answer phones/return voicemail, communicate messages to program staff or direct families to appropriate team members
Prepare for and maintain psychiatric/psychologist appointment documentation, including preparing appointment documentation needed, overseeing documentation completion and provision during session, securing/submitting billing documents, medication related documentation and ensuring psychiatrist time sheets are submitted
Type documents, including program reports, evaluations, program correspondence, and evaluations
Ensure medication is accessed through prescription provision, prior authorization, etc. as needed
Gather and provide all program documentation requested with appropriate release
Secure EVS as needed
Score Structured Tools as needed
Assist with managing staff appointment schedules
Maintain Medical Records (Paper and Electronic)
Ensure DPW/MCO documentation standards are met
Attend all mandatory State, County, Managed Care, and Certification trainings required
If your position requires Licensure and/or Certification, the workforce member must ensure all credentialing and CEUs are completed in order to maintain an active license or certification

Bethanna is an equal opportunity employer and as such does not discriminate on the basis of race, color, religious creed, disability, ancestry, national origin, age, or sex or any other protected status by federal, state, or local laws, regulations and guidance in regards to non-discrimination.

Equal opportunity / Smoke-Free / Drug-Free Workplace Employer

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