Offer summary

Qualifications:

Bachelor's degree or equivalent experience in account management., Minimum of 8 years of relevant work experience, preferably in the enterprise pharmacy segment., Strong communication and negotiation skills., Ability to work independently and manage complex projects..

Key responsibilities:

Build and maintain strong client relationships through regular communication and meetings.

Oversee client programs from initiation to maintenance, resolving issues as needed.

Deliver business reviews and presentations to clients, understanding their objectives.

Engage in upselling and drive contract renewals to increase revenue.

Job description

Job Details

Job Location: Remote

Salary Range: Undisclosed

Description

JOB SUMMARY (added Dec 2023)

The Executive Client Account Manager is a key strategic role focused on building and maintaining strong relationships with clients. This position combines expertise in account management with a deep understanding of client needs and market trends to drive business growth. The Executive Client Account Manager acts as a trusted advisor, ensuring client satisfaction while identifying opportunities for expansion and collaboration. Strong communication, negotiation skills, and a results-oriented mindset are essential for fostering long-term partnerships and contributing to the overall success of the organization.

ESSENTIAL DUTIES & RESPONSIBILITIES

Client Retention & Relationship Management

Responsible for leading and managing key aspects of servicing and retaining clients
Ensures appropriate levels of service and operational support to clients by understanding and championing for clients’ needs and requirements
Leads regular client calls and presents MBRs/QBR's

Client Program Management

Oversee programs throughout the entire program lifecycle including estimations, contracting, design, implementation and maintenance.
Resolve program issues and troubleshooting, escalating appropriately as needed.
Track program progress, including spend and budget, and forecasting revenue.
Familiarity with Outcomes revenue operations and client management system

Strategic Influence

Deliver status reports, business reviews, and presentations to clients based on client segmentation.
Understand the business and healthcare objectives of their clients
Mastery of aligned Outcomes products and relevant offerings

Sales Function

Understand the whitespace potential product offerings/bundles and actively engage in upselling to drive additional revenue.
Track key contract dates and drive renewals activities.

Qualifications

KNOWLEDGE & REQUIREMENTS

Applies comprehensive knowledge and a thorough understanding of concepts, principles, and
technical capabilities to perform varied tasks and projects
Works on complex projects of large scope
Solutions are innovative and consistent with organization objectives
Ability to work independently with little direction from leadership
Act as a mentor to less experienced colleagues
Strong communication skills
Travel Requirements: Domestic and/or International, up to 10%

EDUCATION & EXPERIENCE REQUIREMENTS

Minimum years of work experience: 8 years
Minimum level of education or education/experience: Bachelors or equivalent work experience
in Account Management within the Enterprise Pharmacy segment

PHYSICAL REQUIREMENTS

The physical demands described here are representative of those that must be met by an employee
to successfully perform the essential functions of this job.

• Frequent sitting in stationary position at a desk
• Occasional standing, walking, stooping, kneeling, squatting, and climbing stairs
• Occasional twisting of body
• Occasional reaching by extending hands and arms in any direction
• Occasional lifting, pulling, or pushing

Required profile