IT Help Desk Technician

Work set-up: 
Full Remote
Contract: 
Experience: 
Entry-level / graduate
Work from: 
United States

Offer summary

Qualifications:

High school diploma or GED required., Preferred: Bachelor's degree in information technology or related field., 1-2 years of experience in a corporate helpdesk environment preferred., Certifications such as Comptia A+, Network+, or Microsoft MCP are advantageous..

Key responsibilities:

  • Provide first-level technical support to end users via phone and email.
  • Troubleshoot and resolve issues related to computers, printers, software, and networks.
  • Assist with configuration, maintenance, and diagnostics of PCs and peripherals.
  • Support application usage and resolve technical problems related to Microsoft Office Suite and Windows operating systems.

Centurion Health logo
Centurion Health Large https://teamcenturion.com/
5001 - 10000 Employees
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Job description

Job Details
Job Location:    FL, Tallahassee - FL Regional Office I - Tallahassee, FL
Position Type:    Full-Time
Education Level:    High School Diploma/GED
Salary Range:    Undisclosed
Travel Percentage:    None
Job Shift:    Day
Job Category:    Corporate
Description

Centurion is proud to be the provider of comprehensive healthcare services to Department of Corrections.

We are currently seeking a full-time Technical Support Specialist 1 to join our IT Team located in Tallahassee, Florida.

  • This full-time position offers an hourly rate of $23
  • Monday - Friday schedule, with date shift hours.

    The Technical Support Specialist I position will be based out of Tallahassee, FL and will be the first level of technical support provided to our end users. Support tickets will be received by both phone and email. Responsibilities include, but not limited to; troubleshooting and resolving computer, printer, software, and network related issues. Basic technical knowledge and troubleshooting skills are required.

Qualifications

Qualifications

• High school diploma or GED equivalent required
• Bachelor's degree in information technology or related field preferred
• 1-2 years of experience in a corporate helpdesk environment preferred
• Certification in Comptia A+, Comptia Network +, or Microsoft MCP preferred
• Basic understanding of networking principles (e.g. TCP/IP protocols), Active Directory, and Exchange
• General knowledge of electronics, PC architecture, PC operating systems, and Microsoft Office
• Demonstrated expertise in Remote Desktop Management; PC troubleshooting, configuration, and maintenance; and printer troubleshooting
• Experience with current Windows operating systems
• Extensive application support experience of current Microsoft Office Suite (Word, Excel, PowerPoint, Publisher, SharePoint, Exchange)
• Working knowledge of a range of diagnostic utilities, including application error and system event logs review to include ping, traceroute, IPConfig, and Psexec



We offer excellent compensation and comprehensive benefits for our full-time team members including:

  • Health, dental, vision, disability and life insurance
  • 401(k) with company match
  • Generous paid time off
  • Paid holidays
  • Flexible Spending Account
  • Continuing Education benefits
  • Much more...

Required profile

Experience

Level of experience: Entry-level / graduate
Spoken language(s):
English
Check out the description to know which languages are mandatory.

Other Skills

  • Troubleshooting (Problem Solving)
  • Microsoft Office
  • Teamwork
  • Communication
  • Problem Solving

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