Offer summary

Qualifications:

Bachelor’s Degree, Technical Degree or equivalent work experience., 4+ years of experience implementing and supporting Microsoft 365 products and projects., Excellent written and oral communication skills, with the ability to convey technical information to non-technical audiences., 3-5+ years of experience with cloud computing, networking, cyber security, and BDR technologies..

Key responsibilities:

Review customer orders to ensure adherence to Thrive product requirements and standards.

Perform initial customer discovery to collect prerequisites for Thrive professional services focused on Microsoft 365.

Communicate effectively with project managers and client staff regarding discovery progress and requirements.

Assist in developing discovery processes to enhance implementation engineer efficiency.

Job description

Location: US (Remote/within driving distance of a Thrive office on the east coast)

About Us:
Thrive is a rapidly growing technology solutions provider focusing upon Cloud, Cyber Security, Networking, Disaster Recovery and Managed Services. Our corporate culture, engineering talent, customer-centric approach, and focus upon “next generation” services help us stand out amongst our peers. Thrive is on the look-out for individuals who don’t view their weekdays spent at “a job”, but rather look to develop valuable skills that ignite their passion and lead to a CAREER. If you’re attracted to a “work hard, play hard” environment, seeking the guidance, training and experience necessary to build a lucrative career, then welcome to THRIVE!!

Position Overview:
This position’s primary responsibility is reviewing customer orders to ensure adherence to Thrive product requirements and standards. Additionally, the engineer will be responsible for performing initial customer discovery with the intent of collecting prerequisites necessary to perform Thrive professional services focused on Microsoft 365 and related platform services.

The position will be an essential member of Thrive’s Discovery team while also working closely with Thrive’s Project Management Organization (PMO) and Implementation Engineering teams. As such the position requires in-depth knowledge of the Thrive product catalog along with the understanding of what is required to deploy those products from both a contractual and technical perspective. The ideal candidate should also have experience in managed services and technology solutions. Attention-to-detail along with exceptional communication skills are necessary to develop and implement the processes and procedures this role will require.

The Discovery Engineer plays an integral role for Thrive’s Deployment Engineering and Implementation Engineering teams. You will provide valuable consultative input and guidance, and serve as a customer-facing resource in the early stages of our projects, ensuring that both the customer and the subsequent engineers get off to the best start. You’ll seek out missing prerequisites, identify technical requirements and roadblocks, and keep the momentum going in the crucial early days of the order.

Responsibilities:

Develop a deep understanding of the dependencies and prerequisites of the products within the Thrive product catalog, with a focus on the Microsoft 365 professional services
Review orders to confirm all foundational products and add-ons exist to allow execution of contracted professional services, with a focus on the Microsoft 365 platform
Perform discovery on a diverse scope of technology services to document the prerequisites necessary to implement a customer’s contracted Thrive and Microsoft 365 products and services
Assist in the development of discovery processes to increase implementation engineer efficiency
Seamlessly transition customers from Discovery to implementation within their onboarding experience
Effectively communicate with Thrive project managers and client technical and non-technical staff to explain discovery progress, statuses, requirements, etc.
Occasional travel onsite to customer offices to perform in-person technical discovery

Qualifications:
Minimum:

Advanced experience (4+ years) implementing and supporting products and projects including but not limited to the following categories
- Microsoft 365 stack
  - Exchange Online
  - Entra ID
  - Intune
  - SharePoint and SharePoint Online
  - Teams and Teams Voice
  - NCE and CSP licensing scenarios
- Microsoft 365 conversions from other collaboration platforms
  - Mail migrations, both cross-tenant and from on-premise mail servers, and from other SaaS platforms
  - Entra ID migrations and Active Directory Hybrid scenarios
- Workstation migrations to Entra ID
Deploying and supporting 3^rd-party cloud security platforms
Deploying and supporting 3^rd-party cloud backup platforms
Deploying and Configuring Microsoft Office 365 suite applications on workstations using automated tools
Intune MDM and MAM implementation
3-5+ years experience with cloud computing, networking, cyber security and BDR technologies
Excellent written and oral communication skills
Ability to articulate and convey technical information to non-technical people
Bachelor’s Degree, Technical Degree or equivalent work experience

Preferred:

Experience deploying or supporting other Microsoft 365 PaaS products, such as Power Automate, Power BI, Dynamics 365, Azure, Azure AD Domain Services, etc.
Experience deploying, configuring, managing, and decommissioning Exchange Hybrid scenarios
Experience navigating the intricacies of corporate mergers/acquisitions/carve-outs as relating to Microsoft 365 and on-premise directory, messaging, voice, and collaboration services
Experience managing public DNS zones and records
Enthusiastic, self-motivated individual with team-first attitude
Experience using ServiceNow (or other project management software)
Experience in ITIL methodology and change management processes