Offer summary

Qualifications:

Prior experience in Client Services, Field Management, or the insurance inspection industry is required., Proficiency in customer relationship management (CRM) software and MS Office is essential., Excellent oral and written communication skills, along with strong organizational abilities, are necessary., A high school diploma or GED is required; a college degree is preferred..

Key responsibilities:

Serve as the first point of contact for field consultants and clients via phone and email.

Manage a shared email inbox to delegate inquiries and issues to appropriate team members.

Assist Regional Operations Managers with administrative duties and monitor inspections for timely completion.

Compile statistics and prepare various reports for management while maintaining accurate record keeping.

Job description

This is a remote position.

Signature is looking to add an Operations Specialist to our Operations team.

Signature Companies is a High Value Insurance information provider, dedicated to superior customer service, quality, and time service. Signature Companies (https://signaturecompanies.com) has been the industry leader in providing quality, professional and unparalleled service to our client partners since 1993.

We are seeking a friendly and customer-focused individual to join our team. The ideal candidate for this position will have prior experience in the Insurance Inspection industry and a desire to learn and develop with a growing company. In this role, you will be responsible for providing excellent support to our Regional Operations Managers, clients, and field consultants. Your primary responsibility will be to ensure that all inquiries and issues are delegated to the appropriate team members by managing a shared email inbox and company phone line. You must have exceptional organization and communication skills & a passion for delivering top-notch customer service.

If you have prior experience in the Insurance Inspection industry, and a strong desire to learn from some of the best in the business, then we would love to hear from you! This position offers the opportunity to advance with a company that has experienced exponential growth in the last 3 years. Our team will be dedicated to your development and invested in your success.

Scope of Responsibilities:

• Maintains a pleasant demeanor and commitment to service.

• Serves as the first point of contact for field consultants and clients on Signature’s company phone line

• Serves as the administrator of Signature’s shared email inbox for addressing and delegating inquiries from field consultants and clients.

• Assists Regional Operations Manager and other team members with administrative duties.

• Assists with monitoring inspections for timely completion.

• Embraces learning opportunities to develop new skill sets with the goal of advancement to higher positions in the company

• Performs accurate company-required record keeping.

• Documents communications in company platforms for transparency to all team members.

• Compiles statistics and prepares various reports for management.

• Performs other related duties as assigned.

In this role you will be expected to: interface with clients, contractors, and internal team members to maintain positive relationships, ensure timely completion of administrative tasks, and assist management and leadership teams by going above and beyond to assist Signature in delivering exceptional service to our field consultants and clients.

Requirements

Minimum Qualifications (Knowledge, Skills and Abilities)

• Prior experience in Client Services, Field Management, or the insurance inspection industry required

• Proficiency in using customer relationship management (CRM) software and other relevant tools

• Excellent oral/written communication skills

• Excellent customer and contractor relationship skills

• Positive and enthusiastic personality

• Excellent organization skills

• Proficient in MS Office

• Ability to multi-task

• Ability to work in a team environment and take direction from management and supervisors

• Ability to read and interpret documents such as procedure manuals, work instructions, software manuals; ability to write routine reports and correspondence.

• High school diploma or general education degree (GED); college degree preferred