Offer summary

Qualifications:

Strong communication skills, both written and verbal, with professionalism., Prior experience in administrative support or project coordination in a client-facing role., Proficiency with GoHighLevel (GHL) and remote communication tools like Slack and Zoom., High attention to detail, ability to multitask, and a proactive attitude..

Key responsibilities:

Provide client-facing communication and support via Slack, email, and video calls.

Coordinate task reminders and manage calendar events for leadership.

Monitor payments, refunds, and subscription statuses, and maintain finance trackers.

Assist in content management on platforms like YouTube and manage email campaigns.

Job description

This is a remote position.

Schedule:

40 hours a week

Monday to Friday 9 am - 6 pm AEST (includes 1-hr unpaid break)

Overview:

We’re looking for a detail-oriented, reliable, and proactive Administrative Assistant to provide client-facing support and assist in managing internal operations. This role combines administrative coordination, light project management, and client communication, ideal for someone who thrives in a remote setting and has experience using GoHighLevel (GHL).

The ideal candidate will be highly organised, tech-savvy, and confident in managing both internal teams and external client interactions.

Key Responsibilities:

Client-Facing Communication & Support

Communicate directly with clients via Slack, email, and occasional video calls to address onboarding, technical queries, or status updates.
Respond to inquiries professionally and promptly across various platforms (email, Slack, Facebook, etc.).
Support clients onboarding by setting up Slack channels, sending email invites, and providing orientation on shared resources.
Conduct basic troubleshooting or redirect technical issues to appropriate teams.
Join weekly events (e.g. OmniSync Pro webinars) as a co-host to assist with audience engagement and live support.

Project & Process Management

Coordinate task reminders and calendar events for leadership.
Review and analyze End-of-Day (EOD) reports and checklists from team members to prepare summaries.
Track client funnel progress, GHL automation updates, and provide reports as needed.
Assist in monitoring time trackers and aligning logs with team output for accountability.

Administrative Support & Content Coordination

Monitor and track payments, refunds, and subscription statuses in coordination with finance.
Maintain and update leadership's finance tracker.
Upload and manage content on YouTube, including transcription and timestamps.
Manage email campaigns by updating weekly topics and supporting scheduled automation.
Monitor and moderate community interactions (Facebook Group).

Work Environment:

Collaborative, fast-paced team environment
Requires flexibility and initiative in managing multiple tasks across departments
Be flexible and proactive in taking on additional tasks that may fall outside your original job scope when needed.

Requirements

Requirements:

Strong communication skills—both written and verbal—with a high level of professionalism.
Prior experience in admin support, project coordination, or a similar client-facing role.
Knowledge with GoHighLevel (GHL) platform is a must
Comfortable with remote communication tools like Slack, Zoom, and Google Workspace.
Able to multitask and handle competing priorities independently.
High attention to detail and accuracy.
Proactive and resourceful, with a willingness to go the extra mile for both internal teams and clients.