Offer summary

Qualifications:

Strong working knowledge of Microsoft 365 and Google Workspace., Excellent communication skills for professional customer interactions., Ability to work independently while managing multiple support tickets efficiently., Willingness to learn sales techniques and develop customer relationship skills..

Key responsibilities:

Provide first-line technical support with rapid response times.

Perform remote troubleshooting using advanced tools for customer endpoints.

Triage trouble tickets and escalate complex issues as needed.

Participate in sales training to develop upselling capabilities.

Job description

This is a remote position.

Job Highlights

Contract: Independent Contractor
Schedule: 40 hours per week, UK business hours: 8:30 AM - 5:30 PM
Client Timezone: UK (GMT/BST)

Client Overview
Step into a dynamic role with an innovative IT managed services company that’s leading the charge in automation and AI implementation for businesses. This forward-thinking organization serves as a trusted technology partner to companies with fewer than 250 employees, delivering comprehensive digital transformation services. The company operates with a unique philosophy where technical excellence meets commercial acumen, and every team member is empowered to contribute to both service delivery and business growth. You’ll join a sales-led culture that values continuous learning and provides exceptional opportunities for career development.

Job Description
As a First Line IT Support Specialist, you’ll be the crucial first point of contact for technical issues, using cutting-edge remote access tools to solve problems and ensure exceptional client satisfaction. This position offers unique growth opportunities, including comprehensive sales training to develop additional skills and earn commission on upsells. You’ll work with modern platforms and support diverse Microsoft and Google technologies while contributing to a company culture that values both technical expertise and business development skills.

Responsibilities

Provide first-line technical support with rapid response times (15-minute SLA maximum)
Perform remote troubleshooting using advanced Synchro platform for customer endpoints
Triage trouble tickets and escalate complex issues to tier 2⁄3 analysts when on-site support is required
Maintain comprehensive documentation of all support interactions and resolutions
Participate in company sales training program to develop upselling capabilities
Identify and pursue revenue opportunities during customer interactions
Support customers across Microsoft 365 and Google Workspace environments

Requirements

Strong working knowledge of Microsoft 365 suite and Google Workspace
Willingness to learn sales techniques and develop customer relationship skills
Ability to work independently while managing multiple support tickets efficiently
Excellent communication skills for professional customer interactions
Commitment to minimum one-year tenure with growth-focused organization
2-4 week comprehensive training and ramp-up period provided

Benefits

Independent Contractor Perks:

Permanent work from home
Immediate hiring
Steady freelance job

Please note that since this is a permanent work-from-home position and an “Independent Contractor” arrangement, the candidates must have their own computer and internet connection. They will handle their own benefits and taxes. The professional fees are on hourly rates and the rate depends on your performance in the application process.

ZR_24366_JOB

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