Offer summary

Qualifications:

Proficiency with marketing and design tools such as Canva and Wix., Strong command of the English language for written and verbal communication., Experience with social media platforms and content strategy, particularly Instagram, TikTok, and LinkedIn., Excellent organizational skills with attention to detail in documentation and reporting..

Key responsibilities:

Collaborate with company leadership and the marketing team on various initiatives.

Assist in creating and designing marketing materials and managing website content.

Handle customer inquiries and track interaction trends to improve engagement strategies.

Generate structured reports based on internal data and assist with administrative tasks.

Job description

This is a remote position.

Schedule:

(40 hours per week) Monday to Friday from 8 AM to 5 PM with 1 hour unpaid lunch break
Client Timezone: Singapore Standard Time (SGT)

Responsibilities:

Scope:

Direct collaboration with company leadership and marketing team
Role may expand based on performance and the growth of the business
Opportunity to contribute across digital marketing, customer service, and brand-building initiatives
Fast-paced, startup-style environment with evolving responsibilities

Marketing & Design

Assist in the creation and design of presentations and marketing materials such as digital posters, menus, GIFs, and branded assets (e.g., logos and merchandise)
Manage minor website content and make adjustments using Wix
Create and curate social media content, including still images, reels, and short-form videos
Help plan, design, and execute digital marketing campaigns across social media, email, and paid ads
Strategize and manage platform-specific marketing for Instagram, LinkedIn, and TikTok

Customer Engagement & Communication

Handle customer inquiries and complaints via WhatsApp and SleekFlow, ensuring prompt and professional responses
Track and summarize volume and types of customer interactions (e.g., complaints, machine issues, product interest)
Conduct customer research and analyze communication trends to improve engagement strategies

Reporting & Admin

Generate and present structured reports based on internal data and self-conducted research
Assist with general administrative tasks related to marketing and customer support

Requirements:

Proficiency with marketing and design tools such as Canva and Wix
Familiarity with Excel (including cell formatting) and Microsoft Office Suite (Word, PowerPoint, Teams)
Strong command of the English language for written and verbal communication
Previous experience with WhatsApp Business and, ideally, SleekFlow
Strong understanding of social media platforms (Instagram, TikTok, LinkedIn) and content strategy
Experience using AI tools such as ChatGPT or similar
Excellent organizational skills with attention to detail in documentation and reporting
Interest in health, wellness, and nutritious food
Basic familiarity with Mailchimp, Meta Ads, or Google Analytics is a plus