Offer summary

Qualifications:

Proven ability to multitask and prioritize in a fast-paced environment., Strong attention to detail and accuracy in work., Proficiency in CRM systems and Microsoft Office Suite., Previous experience in sales support or customer service roles..

Key responsibilities:

Initiate and maintain communication with shipping lines and contractors for transportation rates.

Prepare and manage professional emails and shared inbox for customer queries.

Update and maintain internal rate sheets and CRM database for sales team accessibility.

Generate and analyze reports on sales activities and performance metrics.

Job description

This is a remote position.

Initiate and maintain communication with shipping lines, agents, and contractors to procure accurate rates for transportation services, track inventory and manage stock movements.
Prepare and send professional emails to customers, support shared inbox management and address any queries or concerns promptly.
Regularly update and maintain our internal rate sheet and quote database to ensure accuracy and accessibility for the sales team.
Manage and maintain CRM database, including updating customer records, tracking interactions, and ensuring data accuracy. Maintaining and updating Shopify listings to ensure accurate and timely representation online.
Proactively follow up with transport companies via phone calls or emails to clarify rates, track items/deliveries, or resolve any issues that may arise.
Identify and resolve any discrepancies or challenges in the sales process with a solutions-oriented approach.
Generate and analyse reports on sales activities, trends, and performance metrics to provide insights and support decision-making processes.

Requirements

Proven ability to multitask, prioritise tasks, and meet deadlines in a fast-paced environment.
Strong attention to detail and accuracy.
Proficiency in CRM systems and Microsoft Office Suite.
Ability to work independently as well as collaboratively within a team.
Strong English Language Skills - written & verbal
Strong Writing Skills - conversational Australian English.
Previous experience in sales support, customer service, or a similar role.

Benefits

Here at Access Offshoring, we believe in more than finding our clients the right candidate. We believe in the human perspective. We believe in our candidates and their dreams. We believe in finding the right role for you. We are committed to working for you as much as we work for our clients.

Access Offshoring is dedicated to saving business owners 2,000,000 hours by 2031 and we need your help. Transforming the way businesses operate, we connect great businesses with amazing offshore talent.

We recognise that we often get more done in our own designed workspace, so Access Offshoring offers a complete work from home model. Yep – that’s right, 100% work from home. But wait there’s more.

Here are just some of our benefits:

Australian clients and Australian hours (giving you great experience and an early finish!)
Work from Home Allowance
HMO for you AND a dependent from Day 1
20 Days Annual Leave and 5 Days Sick Leave
Government Statutory Benefits
13th Month Pay
Computer Equipment
Opportunities for growth