Offer summary

Qualifications:

High School Diploma or GED required; Associate’s or Bachelor’s degree in a healthcare-related field preferred., At least 1 year of experience in healthcare admissions, patient intake, or care coordination., Strong communication and organizational skills, with clear spoken English., Ability to multitask in a fast-paced environment and navigate EHR systems, calendars, and CRM tools..

Key responsibilities:

Review and triage patient referrals from various healthcare sources and determine appropriate intake scripts.

Collect and verify necessary intake documents and ensure proper entry into the CRM system.

Schedule services and appointments using friendly communication, coordinating with provider availability.

Log call outcomes in the CRM and escalate complex cases to Account Managers as needed.

Job description

This is a remote position.

Our client is looking for a full-time Admissions Coordinator to join their growing Patient Services team.

They operate in the healthcare industry, delivering coordinated care and telehealth services to patients across the U.S. Over the past few years, they’ve expanded rapidly, serving thousands of patients while maintaining a patient-first philosophy and streamlining cross-functional communication between internal departments.

This is a dynamic, people-facing role perfect for professionals with excellent communication skills, a passion for patient care, and experience with healthcare admissions. If you're looking for a fully remote position with a mission-driven team—and have a knack for helping patients feel supported from the first call—this opportunity is for you.

Responsibilities

Referral Intake & Review

Review and triage patient referrals from various healthcare sources (e.g., Careport, SNFs, CHHAs, LHCSAs).
Determine appropriate intake scripts based on type of services, location, and insurance.
Confirm service eligibility and review documents like TCM, CCM, and DME referrals.

Documentation Management

Collect and verify all necessary intake documents (e.g., facesheets, medication lists, discharge summaries).
Ensure documents are properly entered into the CRM system.

Patient Communication & Scheduling

Use friendly and professional communication to schedule services and follow scripted calls.
Coordinate with provider availability using the Emma Care Calendar.
Schedule appointments efficiently based on service type and urgency.

Call Outcomes & Follow-Up

Log call results in the CRM, noting no contacts, refusals, transfers, expirations, etc.
Escalate complex or unresolved cases to Account Managers in real-time.

Compliance & Consent

Handle patient consent processes via email or Dropbox.
Maintain compliance with documentation regulations specific to each state.

Interdepartmental Coordination

Communicate scheduled appointments to Account Managers.
Work closely with Clinical, DME, Therapy, and Compliance teams to ensure patient readiness.

Requirements

High School Diploma or GED required.
At least 1 year of experience in healthcare admissions, patient intake, or care coordination.
Clear spoken English with a very mild or neutral accent.
Ability to work from 9:00 AM to 5:30 PM EST.

Qualifications

Associate’s or Bachelor’s degree in a healthcare-related field (preferred).
Strong communication and organizational skills.
Ability to multitask in a fast-paced environment.
Comfortable navigating EHR systems, calendars, and CRM tools.
Knowledge of U.S. health insurance (Medicare Part B, Advantage Plans).
Bilingual is a plus.
Understanding of NY-specific healthcare documentation (e.g., NY M11Q, CFEEC) is a plus.