Product Support Specialist

Who We Are + What We Do:

Booster is a vibrant, mission-driven organization grounded in the belief that positivity and purpose are essential to creating a workplace where everyone can thrive. We are committed to fostering a culture where our team members feel empowered to achieve their full potential and make a positive impact on the world. Guided by our six virtues: Gratitude, Wisdom, Care, Courage, Grit, and Celebration, we believe in cultivating leaders who change the world. We are a fun and exciting place to work, where every day brings new opportunities to make a difference!

At Booster, we empower schools across the nation through innovative and engaging fundraising services. We serve elementary, middle, and high schools nationwide, offering a range of services from Fun Runs to a comprehensive school fundraising platform, from custom gear to product sales. We've proudly helped over 7,500 schools profit more than $600 million in much-needed funds. Our mission is to raise $1 billion for schools by 2027, and we're excited about every step we take toward this goal.

Are You Booster’s Next Product Support Specialist?

Are you someone who thrives in fast-paced environments and loves organizing details to make sure things run smoothly? Join us as a Product Support Specialist and become a key part of the Booster Gear team, delivering custom products and inventory to our clients and internal teams with accuracy, speed, and extraordinary service.

In this role, you’ll be responsible for managing product orders from start to finish, creating, processing, and tracking orders to ensure they arrive on time and with excellence. You'll partner closely with teammates across our production, warehouse, customer success, and field teams to keep our operations moving seamlessly.
 

How You’ll Impact Booster’s Mission:

• Own the creation and processing of Booster Gear product orders from kickoff to completion.

• Monitor order timelines and manage status updates to ensure accurate, on-time delivery.

• Serve internal teammates by answering product-related questions through our internal ticketing system.

• Collaborate with teammates across Production, Warehouse, Customer Success, and Field teams to gather order information, set priorities, and solve problems quickly.

What You’ll Bring to the Table:

• A positive, can-do attitude and problem-solving mindset

• Excellent communication skills, both written and verbal

• High attention to detail and ability to follow instructions with precision

• Strong organizational and time management skills

• Ability to meet tight deadlines and work effectively on a team

• Strong customer service skills and a heart to serve others

• Working knowledge of Excel and Salesforce is a plus

Our Work Environment Includes:

• Technology: A MacBook for your time at Booster & a monthly phone allowance

• Benefits: Medical, Dental, and Vision insurance, plus 401k matching

• Paid Time Off: 10 days PTO, 15+ observed holidays & business closed days, and paid parental leave

Compensation: $40,000-$45,000 annually

Want to join our team but don't think this role is the best fit for you? Check out our other job opportunities at ChooseBooster.com.