Relationship Manager - GSC - US

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Travel Percentage:  

Compensation Range:

The compensation range provided is in compliance with state specific laws.  Factors that may be used to determine your actual rate of pay include your specific skills, years of experience and other factors.  

BENEFITS INFORMATION:

Job Summary:

The Relationship Manager is responsible for representing the Sysco service model for contracted customers supporting headquarter business-to-business relationships and will be predominantly customer facing. The role will require up to 10% travel and face to face interactions with the customers based on need.  This role will be an individual contributor, in collaboration with a team-based model, that will leverage the new and existing services provided by Sysco to meet customer expectations. The team-based model will be centralized and will not report to the Relationship Manager. The Relationship Manager will be accountable for delivering and coordinating service expectations within the defined service model. The Relationship Manager will be responsible for managing multiple contract-accounts on behalf of Sysco.

Duties and Responsibilities:

• Represents Sysco as the face-partner for headquarter service relationships specifically for contracted account needs.

• Responsible for achieving service level targets and customer satisfaction objectives while adhering to standard processes.

• Coordinating business events and communicating status between different contributors within the team-based service model

• Assists in the set-up and maintenance of accounts; including the creation of order guides, new account applications, setting up substitution rules, creating charts, establishing order/delivery schedules, implementing customer/vendor agreements, creating files, and coordinating with cross-functional departments in order to meet expectations.

• Takes corrective action, as needed, to retain accounts and improve customer satisfaction.

• Responsible for working with Sysco business functions to ensure assigned contracts are effectively managed

• Communicates to all levels of the organization (internal) as well as all levels of customer organization (external) as needed to ensure a successful and profitable customer relationship.

Education Required:

High School Diploma/GED

Education Preferred:

Bachelors Degree in Business, Sales, Marketing, Hospitality, or Communications

Experience Required:

Three (3) years experience managing/servicing multiple accounts

Experience Preferred:

Three to Five (3-5) years experience managing/servicing multiple accounts.

Technical Skills and Abilities:

• Familiarization with Sysco service capabilities.

• Ability to read, analyze, and interpret quantitative and qualitative information.

• Ability to create and present information for different stakeholders.

• Excellent organizational and project management skills.

• Ability to autonomously deliver multiple initiatives for multiple customers.

• Ability to identify root causes to solve complex problems.

• Knowledge of MS Office software including Excel, Word, PowerPoint, and Outlook.

• Ability to consistently apply all relevant policies in a timely and objective manner.

• Capable of working with peers and associates from other departments in a productive and constructive manner.

• Understanding of Sysco's key business metrics.

• Ability to work in a disciplined manner and capable of following established procedures, practices and comply with local, state, and federal regulations.

• Ability to navigate cross-functional alignments and influence results without functional reporting/alignment.

Physical Demands:

Reasonable accommodations will be made to enable individuals with disabilities to perform the essential functions of this job.

• While performing the duties of this job, the employee is regularly required to sit, stand, walk and use hands and fingers to operate a computer keyboard, mouse, and telephone to talk and hear.

• The employee is frequently required to sit and reach with hands and arms.

• Travel Requirements: 10-25% regional and national travel may be required.

Travel Requirements:

10-25% regional and national travel may be required.

OVERVIEW:

Sysco is the global leader in foodservice distribution. With over 71,000 colleagues and a fleet of over 13,000 vehicles, Sysco operates approximately 333 distribution facilities worldwide and serves more than 700,000 customer locations.

We offer our colleagues the opportunity to grow personally and professionally, to contribute to the success of a dynamic organization, and to serve others in a manner that exceeds their expectations. We’re looking for talented, hard-working individuals to join our team. Come grow with us and let us show you why Sysco is at the heart of food and service.

AFFIRMATIVE ACTION STATEMENT:

Applicants must be currently authorized to work in the United States.

We are proud to be an Equal Opportunity and Affirmative Action employer, and consider qualified applicants without regard to race, color, creed, religion, ancestry, national origin, sex, sexual orientation, gender identity, age, disability, veteran status or any other protected factor under federal, state or local law.

This opportunity is available through Sysco Corporation, its subsidiaries and affiliates.