Claims Advocate

The Claim Advocate position is the liaison between our Captive participants, brokers, and Third-Party Administrators regarding all related claim matters.  Claim Advocates take a proactive approach to advocate on behalf of the Captive for the best possible claim outcome and employ their best efforts to ensure that the captive's interests are protected by insurance policies placed with one of ORMG’s fronting carriers. 

Primary Responsibilities:

•  Manage a portfolio of captive insurance accounts with premiums less than $8,000,000 combined. 
• Oversee all claim-related processes, which include assessing applicable coverage, facilitating investigations, determining liability, participating in litigation, reserving, and settlements.
• Provide comprehensive oversight and support to Third-Party Administrators (TPAs) to ensure effective claims management. 
• Act as a liaison between the captive insurance entity and the TPA to address coverage issues and facilitate resolutions, including conducting internal discussions as needed.
• Advocate proactively for captives in all facets of claims management to ensure optimal outcomes. 
• Conduct needs assessments to establish effective reporting procedures and enhance claim handling services. 
• Deliver technical expertise to address inquiries from captives regarding claim-related matters. 
• Collaborate with cross-functional departments to ensure clear communication and efficient operations, offering technical support to other operational teams. 
• Maintain awareness of TPA agreements, pricing structures, and service guidelines to ensure compliance and quality of service, including—but not limited to—cash calls, pricing issues, loss run errors, or filing and pursuing E&O claims with TPAs. 
• Review and disseminate communications to adjusters, captive members, and brokers, ensuring all parties are informed. 
• Address and mediate questions or concerns from insured parties, adjusters, and brokers to resolve disputes effectively.
• Engage in claim reviews, stewardship meetings, and claim committee discussions. 
• Perform quarterly audits per captive, with a minimum of three.  Notify and take the necessary action with TPAs.   

Requirements and Qualifications:

• Associate degree or relevant experience.
• Insurance & Captive insurance knowledge and designations are a plus. 
• Liability experience of 5 plus years with a strong desire to learn. 
• Excellent verbal and written communication skills. 
• Ability to display confidence in the approach to resolving matters. 
• Works enthusiastically with others to achieve business goals.
• Exceptional in multi-tasking and organizational skills.

Oxford Risk Management Group, LLC was founded in 2010 and continues to provide the highest caliber of captive insurance in the nation.  We excel in offering various claims services tailored to Enterprise Risk Management and Limited Lines Captive programs.  

Risk Strategies is the 9th largest privately held U.S. brokerage firm offering comprehensive risk management advice, insurance and reinsurance placement for property & casualty, employee benefits, private client services, as well as consulting services and financial & wealth solutions. With more than 30 specialty practices, Risk Strategies serves commercial companies, nonprofits, public entities, and individuals, and has access to all major insurance markets. Risk Strategies has over 200 offices and more than 5,500 employees as part of the Accession Risk Management Group family of companies.

Industry recognition includes being certified a Great Place to Work and on the Inc. 5000 list as one of America’s fastest growing private companies. Risk Strategies is committed to being good stewards for our company, culture, and communities by having a strong focus on Environmental, Social, and Governance issues.

Risk Strategies is an equal opportunity workplace and is committed to ensuring equal employment opportunity without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, Veteran status, or other legally protected characteristics. Learn more about working at Risk Strategies by visiting our careers page: www.risk-strategies.com/careers.

Personal information submitted by California applicants in response to a job posting is subject to Risk Strategies' California Job Applicant Privacy Notice.