Horizon Media Program Support

Job Title:

Horizon Media Program Support

Job Description

In the role of VR Event and Content Moderator, We offer our clients peace of mind and confidence by providing comprehensive moderation services for live and recorded events, as well as interactive activities within designated VR spaces. We enable our clients to focus on creating engaging VR experiences, while we handle the behind-the-scenes work to ensure their content is always up-to-date, functional, and secure. Our commitment to excellence provides our clients with the comfort of knowing that their VR investments are protected and will continue to deliver the desired results.
VR Event and Content Moderators work on live events and are responsible for adding in ID’s from the event on from social media in to the client tools. This will connect the two products and result in displaying the audio and visual into the event. We are on each event and responsible for making sure the audio and visual is coming through the VR and client tools accordingly. This service includes offerings which run 24/7 and someone is periodically checking these events

A NEW CAREER POWERED BY YOU

Are you looking for a “work from home” career change with a forward-thinking global organization that nurtures a true people-first, inclusive culture and a genuine sense of belonging? Would you like to join a company that earns “World’s Best Workplaces,” “Best Company Culture,” and “Best Companies for Career Growth” awards every year? Then a remote Event and Content Moderator position at Concentrix is just the right place for you!

As a remote Event and Content Moderator, you’ll join an organically diverse team from 70+ countries where ALL members contribute and support each other’s success and well-being, proudly united as “game-changers.” Together, we help the world’s best-known brands power a world that works through exceptional customer experiences and tech-powered innovation. And due to continued growth, we’re looking for more talented game-changers to join our purpose, people as passionate about providing outstanding customer experiences as we are.

CAREER GROWTH AND PERSONAL DEVELOPMENT

This is a great “work from home” opportunity that will allow you to reimagine an all-new career journey and develop “friends for life” at the same time. We’ll give you all the training, technologies, and continuing support you’ll need to succeed. Plus, at Concentrix, there’s real career (and personal) growth potential. In fact, about 80% of our managers and leaders have been promoted from within! That’s why we offer a range of FREE Learning and Leadership Development programs designed to set you on your way to the kind of career you’ve always envisioned.

WHAT YOU WILL DO IN THIS ROLE 

As a Event and Content Moderator working from home, you will:

• VR Event and Content Moderators work on live events and are responsible for adding in ID’s from the event on from social media in to the client tools.
• We connect the client products and result in displaying the audio and visual into the event.
• We are on each event and responsible for making sure the audio and visual is coming through the VR and client tools accordingly.
• We offer and staff services which includes offerings which run 24/7 and someone is periodically checking these events
• Report on trends and advocate for platform level solutions
• Use problem solving skills, in conjunction with tools and resources, to resolve non-standard and/or escalated issues
• Ensure service delivered to our customers meets contractual Key Performance Indicator (‘KPIs’)
• Maintain in-depth knowledge of client products and/or services

 

YOUR QUALIFICATIONS

Your skills, integrity, knowledge, and genuine compassion will deliver value and success with every customer interaction. Other qualifications for our Event and Content Moderator (Remote) role include:

• Strong written and verbal communication skills, ability to clearly document complex bugs and the steps to reproduce
• Resolution mindset, proven experience helping advertisers navigate the client online platform tools to a solution
• Meticulous attention to detail
• Strong organizational skills with the ability to prioritize levels of urgency within an assigned case load 
• Tolerance for repetitive work in a fast-paced, high production work environment
• Ability to work as a team member, as well as independently and collaboratively
• Demonstrate patience in all customer contact situations, including maintaining a pleasant and professional tone and manner
• Ability to work with and wear VR equipment daily and for extended periods of time if needed
• Strong organizational skills
• Skilled in multi-tasking; including the ability to be flexible and adapt to changes quickly 
• Strong computer navigation skills and PC Knowledge 

WHAT’S IN IT FOR YOU
 

One of our company’s Culture Beliefs says, “We champion our people.” That’s why we significantly invest in our game-changers, our infrastructure, and our capabilities to ensure long-term success for both our teams and our customers. And we’ll invest in YOU to aid in your career path and in your personal development. In this role, you’ll also be provided with:

• The base salary for this position is $18.00 hourly., (pay rate will not be below applicable minimum wage) plus incentives that align with individual and company performance. Actual salaries will vary based on work location, qualifications, skills, education, experience, and competencies. Benefits available to eligible employees in this role include medical, dental, and vision insurance, comprehensive employee assistance program (EAP), registered retirement savings plan, paid time off and holidays, and paid training days.
• Company networking opportunities with organized groups in the following topics: Network of Women, Black Professionals, LGBTQ+ Pride, Ability (Disabilities), Dynamic ((Neurodiversity), Women in Tech, OneEarth Champions, and more
• Health and wellness programs with trained partners to help promote a healthy you
• Programs and events that support diversity, equity, and inclusion, as well as global citizenship, sustainability, and community support
• Celebrations for Concentrix Day, Game-Changer Appreciation Day, Customer Service Week, World Clean Up Day, #MyOneEarthPromise, and more
• A range of other perks and benefits

REIMAGINE THE BEST VERSION OF YOU! 
 

If all this feels like the perfect next step in your career journey, we want to hear from you. Apply today and discover why over 440,000 game-changers around the globe call Concentrix their “employer of choice.”

The deadline to apply for this position is 7/3/25

Location:

CAN BC Work-at-Home

Language Requirements:

English

Time Type:

Full time

Concentrix is an Equal Opportunity Employer and complies with the fair employment practice laws. We are committed to providing a workplace free from unlawful discrimination and harassment and prohibit the same against employees, applicants or other covered persons by coworkers, supervisors, managers, or third parties based on a person's race, color, religion, creed, sex, sexual orientation, gender identity, national origin, ancestry, age, veteran status, disability unrelated to job requirements, ethnicity, genetic information, military service, union membership, political affiliation, marital status, pregnancy or other protective status. Currently, this position may be performed only in the following provinces/territories: AB, BC, MB, NB, NL, NS, ON, PE and SK.