Offer summary

Qualifications:

Bilingual in English and Spanish is required., Experience in a telehealth or medical administrative role is preferred., Strong communication and interpersonal skills are essential., Highly organized, detail-oriented, and comfortable with technology..

Key responsibilities:

Answer inbound phone calls and provide excellent customer service to patients.

Schedule, confirm, and manage telehealth appointments.

Facilitate communication between patients and healthcare providers.

Assist patients with navigating the telehealth system and troubleshooting basic tech issues.

Job description

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B-CPT-9183 Bilingual Virtual Medical Assistant (Telehealth)

REQUIRED SERVICE: Business Support VA
REQUESTED EXPERIENCE TIER LEVEL: Entry - Junior Level
MIN. HOURS/WEEK: 40 hours/ week
SHIFT TIME ZONE: MST
SHIFT HOURS: Mon - Thurs 8 AM-5 PM MST and Fri 8 AM - 12 PM MST
SHIFT DAYS: Monday to Friday
Number of VAs: 1

GENDER PREFERENCE: N/A
LANGUAGES SPOKEN/PREFERENCE: English/Spanish
ACCENT PREFERENCE: Neutral
REGION PREFERENCES: N/A

Bilingual Virtual Medical Assistant (Telehealth)

Job Description:
We are looking for a Bilingual (English-Spanish) Virtual Medical Assistant to support our telehealth practice. The ideal candidate will be responsible for handling incoming calls, scheduling appointments, facilitating communication between patients and providers, and managing basic administrative tasks. This role requires strong communication skills, attention to detail, and the ability to use telehealth platforms efficiently

Key Responsibilities:

Answer inbound phone calls and provide excellent customer service to patients
Schedule, confirm, and manage telehealth appointments
Serve as a bridge of communication between patients and healthcare providers
Communicate clearly and effectively in both English and Spanish
Use and maintain the Tebra platform for patient records, appointment scheduling, and data entry
Assist patients with navigating the telehealth system and troubleshooting basic tech issues
Perform data entry tasks, ensuring accurate and up-to-date patient information
Handle other administrative support duties as needed

Qualifications:

Bilingual in English and Spanish (Required)
Experience in a telehealth or medical administrative role preferred
Strong communication and interpersonal skills
Highly organized and detail-oriented
Comfortable with technology and able to quickly learn new platforms
Experience using Tebra or similar EHR/telehealth tools is a plus
Ability to multitask and manage time effectively in a remote work environment
Excellent customer service skills with a compassionate and patient-focused approach