Offer summary

Qualifications:

Proven experience in digital operating model transformations and project management., Strong ability to translate business needs into digital opportunities., Experience leading cross-functional, international teams., Excellent communication and stakeholder management skills..

Key responsibilities:

Lead and execute digital transformation initiatives aligned with business strategy.

Collaborate with sales, customer solutions engineering, IT, and external partners to identify pain points and design solutions.

Drive automation, data-driven decision-making, and innovation across teams.

Own project scope, resources, and timelines to ensure delivery of high-value outcomes.

Job description

KONE is a global leader in the elevator and escalator industry: our job is to make the world’s cities better places to live. At KONE, our mission is to improve the flow of urban life. As a global leader in the elevator and escalator industry, KONE provides elevators, escalators, and automatic building doors, as well as solutions for maintenance and modernization, which add value to the life cycle of any building.

Commercial & Operations ensures we are the most competitive in each of our businesses, throughout the lifecycle. We do this through a step change in value creation for all our stakeholders and enabling success for our Areas and frontlines. Commercial and Operations has a crucial role in helping KONE to be faster, nimbler, helping our frontlines to serve our customers better than any other company in the industry. 

We are now looking for a dynamic and strategic

Manager, Digital Transformation

to join our Customer Solutions Engineering (CSE) Transformation and Digital development team.

In this role you will accelerate the digital journey for our new equipment and modernization sales and customer solutions engineering to enhance operational efficiency, customer satisfaction and business growth.

You will lead and execute digital transformation initiatives aligned with our business strategy. You will collaborate with sales, customer solutions engineering, IT, and external partners to identify pain points and design impactful solutions. You will drive automation, data-driven decision-making, and innovation across teams. You will own project scope, resources, and timelines—ensuring delivery of high-value outcomes. You will act as the business owner in IT collaborations, ensuring solutions are fit-for-purpose. You will report directly to the Director, CSE Transformation and Digital Development.

To succeed in this role, you should have: 

Proven experience in digital operating model transformations and project management.
Strong ability to translate business needs into digital opportunities.
Experience leading cross-functional, international teams.
Hands-on skills in process mapping, workshop facilitation, and user engagement.
Familiarity with tools like Salesforce, Microsoft Dynamics, HubSpot, or SAP is an asset
Excellent communication and stakeholder management skills.
A design mindset—comfortable with experimentation and learning fast.
Commercial awareness and understanding of B2B technical sales environments.
Full professional proficiency in English; other major KONE language is a plus.

You’ll Thrive If You Are

A proactive self-starter who brings structure and drives progress.
A connector who builds trust and alignment across teams.
Comfortable juggling multiple projects and navigating ambiguity.
Passionate about delivering measurable results and continuous improvement.

What we offer

This is a hands-on, high-impact role where you’ll shape and execute our digital roadmap. You’ll work closely with leadership and frontline teams to bring meaningful change to life. If you’re energized by innovation, collaboration, and making things happen—this is your opportunity.

The preferred location is in Espoo Finland or flexible location on one of the KONE frontlines.

Want to #joinourflow?

For further information please contact Katja Rusan, Director, CSE Transformation and Digital Development / Customer Solutions Engineering, via email katja.rusan@kone.com or calling +358 405022182 on June Thursday 26th / Friday 27th during business hours (EET time zone).

If you see that you have the experience and qualities to be successful in this role, please submit your application with your updated CV and cover letter via our Careers site latest by July 13th 2025.

#LI-GO

At KONE, we are focused on creating an innovative and collaborative working culture where we value the contribution of each individual. Employee engagement is a key focus area for us and we encourage participation and the sharing of information and ideas. Sustainability is an integral part of our culture and the daily practice. We follow ethical business practices and we seek to develop a culture of working together where co-workers trust and respect each other and good performance is recognized. In being a great place to work, we are proud to offer a range of experiences and opportunities that will help you to achieve your career and personal goals and enable you to live a healthy and balanced life.