Omnichannel Operations Program Specialist

The Role

The Omnichannel Operations Program Specialist leads key projects and strategic initiatives that drive operational readiness and excellence, with a primary focus on the execution of store development initiatives and supporting learning and development efforts, helping to translate operational programs into actionable, well-understood practices at the store level. With a continuous improvement mindset, you will focus on root cause analysis to identify process improvement opportunities, develop robust solutions, and drive execution. Additionally, you will be responsible for tracking and reporting on key performance indicators (KPIs), ensuring compliance with regulations, managing budgets, cross-functional collaboration and maintaining effective communication with stakeholders. In this role, you will also serve as a key partner for cross-functional teams, providing operational expertise on retail operations matters. 

This is a remote position, the preferred candidate is located in IL, MN, OH, NV, MD, VA, FL, PA, MA, CT, RI, NY, NJ  

Responsibilities

• Lead the development and implementation of detailed project plans for assigned NSO/AU operations and retail operations initiatives, outlining key milestones and timelines.
• Design clear and concise documentation, including floorplan layouts, procedures, diagrams, and visual aids. This may include audio and video elements.
• Visit various project sites to aid in setup and validate site setups meet program standards.
• Support the preparation and management of budgets for retail operations projects, monitoring expenses to ensure projects are completed within allocated budgets.
• Support learning and development efforts by creating operational training tools and resources to ensure field teams are equipped for successful program execution.
• Serves as a subject matter expert for retail operations programs and processes.
• Use data to analyze existing processes and identify opportunities for continuous improvement to enhance operational efficiency gains, effectiveness and cost reduction.
• Collaborate with subject matter experts (SMEs) to gather information and validate procedures and act as a conduit between the retail field teams and HQ support partners.
• Execute identified process improvements and track key performance indicators (KPIs) across assigned initiatives to enhance operational efficiency and effectiveness.
• Serve as a central point of contact for retail store managers, addressing their operational inquiries, concerns, and providing guidance.
• Assist in resolving retail operational challenges and issues by leveraging the understanding of retail processes and procedures.
• Develop and maintain strong cross-functional relationships with key business partners to effectively support initiatives that impact retail operations.
• May be assigned other duties and tasks not specifically outlined in this description.

Qualifications 

• 3+ years in a retail operations setting, ideally as a General Manager or Assistant General Manager
• Experience in a project management or similar role in retail, restaurant, or other multi-unit business. 
• Strong understanding of retail processes, including store operations, inventory management, and customer service. 
• Preferred experience with LEAN methodologies (e.g., continuous improvement, waste reduction, process optimization) to drive efficiency and improve operational performance.
• Excellent written and verbal communications skills, with the ability to convey complex information in a clear and concise manner
• Strong analytical and problem-solving skills, with the ability to translate data insights into actionable strategies.
• Demonstrated ability to work independently, prioritize tasks, and meet deadlines in a fast-paced environment.
• Able to build constructive and effective relationships with a broad and diverse group of business partners.
• Highly professional, high level of ethics and integrity; accepts accountability for results; works with a sense of urgency.
• Adapts and thrives in a demanding, fast-paced environment.
• Possess strong organizational and time management skills.
• Ability to travel 50% of the time.

Additional Requirements

• Must pass any and all required background checks.
• Must be and remain compliant with all legal or company regulations for working in the industry.
• Must possess a valid driver’s license.
• Must be a minimum of 21 years of age.
• Must be approved by state badging agency to work in cannabis industry.