Dental Admin - Carestack

We are looking for a highly organized and proactive Dental Administrative Virtual Assistant to support our dental practice remotely. The ideal candidate will have experience in dental administration, be comfortable using EMR software (especially CareStack), and possess excellent communication skills. Your role is crucial in ensuring the smooth day-to-day operations of the front desk — virtually.

Key Responsibilities:

• Manage and confirm appointments, schedule follow-ups, and optimize provider calendars
• Answer patient calls, emails, and text messages in a professional and timely manner
• Verify dental insurance benefits and eligibility
• Submit and track insurance claims, pre-authorizations, and patient billing
• Collect and post patient payments; assist in AR follow-ups
• Maintain and update patient records using EMR
• Ensure HIPAA compliance in all communications and documentation
• Generate daily/weekly/monthly reports as needed
• Communicate with the in-office team to ensure seamless coordination

Requirements

Qualifications:

• At least 1-2 years of experience in a dental front desk or admin support
• Experience using dental EMRs; CareStack EMR experience required.
• Strong understanding of dental terminology, procedures, and insurance processes
• Excellent English communication skills, both written and verbal
• Proficient in Microsoft Office, Google Workspace, and general tech tools
• Reliable internet connection and professional remote working setup
• Detail-oriented, self-motivated, and able to multitask with minimal supervision

Preferred Skills:

• Prior experience working as a remote dental VA
• Familiarity with US dental insurance plans and verification protocols
• Customer service background