Virtual Patient Coordinator

Description

Virtual Patient Coordinator – Remote (U.S.)
Fully Remote | Monday–Friday | Regular Business Hours (8am—5pm)
Optional hybrid schedule available at our Brentwood, TN headquarters

IVX Health is seeking a Virtual Patient Coordinator to join our national team and help ensure our patients experience seamless, compassionate care—before they even walk through our doors. This fully remote role is perfect for a self-motivated, tech-savvy professional with real-world experience in healthcare scheduling and patient access.

We need someone who can be trusted to do the right thing—even when no one is watching. Someone who’s confident working independently, comfortable navigating EMRs, and capable of managing high-volume scheduling with accuracy and empathy. If you’ve thrived in a remote healthcare role before and understand what it means to be present, accountable, and proactive—we want to hear from you.

What You’ll Do

• Schedule, reschedule, and confirm patient appointments via phone, email, and text
• Manage patient check-ins and appointment updates in the EMR
• Review upcoming schedules to ensure patients are fully prepared for treatment
• Communicate with internal departments to resolve any patient concerns prior to treatment
• Verify insurance eligibility and troubleshoot issues as needed
• Ensure accuracy of prior authorizations and update patient charts accordingly
• Coordinate re-onboarding of patients returning to care
• Collaborate with specialty pharmacies and manufacturers on medication-specific processes
• Escalate treatment or scheduling issues to the appropriate clinical team

We're Looking for Someone Who Is:

• Experienced in patient scheduling or access coordination in a healthcare setting
• Technically confident—you can set up your own equipment and learn systems without hand-holding
• A proven remote performer—you know how to manage your time and can be trusted to deliver
• Detail-oriented with the ability to juggle multiple systems and communications at once
• Calm, clear, and compassionate in patient communication
• Solution-focused—you don’t just identify problems; you find a way through them

Minimum Qualifications

• High school diploma or GED required; Associate’s degree preferred
• 2–3 years of administrative or clerical experience in a healthcare setting
• 1–2 years using EMRs and/or practice management systems
• Strong familiarity with insurance portals and basic medical terminology
• Proficiency in Microsoft Outlook, Teams, Excel, and EMR platforms
• Prior experience working in a remote role is required

About IVX Health

IVX Health is a national provider of outpatient infusion and injection therapy for chronic conditions like Rheumatoid Arthritis, Crohn’s Disease, and Multiple Sclerosis. With comfortable infusion suites, flexible scheduling, and compassionate staff, we’re reimagining the patient experience—while creating a positive, empowering culture for our team.

We live by five core values: Be Kind. Do What’s Right. Never Settle. Make It Happen. Enjoy the Ride.

Why You’ll Love IVX Health

• Make a real impact – Help patients access life-changing infusion therapies
• Work-life balance – Monday through Friday, no weekends or holidays
• Flexible work environment – Fully remote, with optional hybrid in Brentwood, TN
• Collaborative culture – Work with teammates who care deeply about getting it right
• Growth potential – We promote from within and invest in development

Benefits

• Medical, dental, and vision insurance
• Telemedicine and supplemental health plans
• 401(k) with company match
• Life and disability insurance
• Fertility and family-building support through Carrot
• Free wellness and mental health resources
• Tuition reimbursement and certification support
• Charitable giving match + paid volunteer hours
• Flexible work schedule and employee referral bonuses

EEO STATEMENT

IVX Health is proud to be an Equal Opportunity Employer. We value diversity and are committed to creating an inclusive environment for all employees. IVX Health wants to have the best available people in every job, and we make employment decisions on the basis of business needs, job requirements, individual qualifications, and merit. Equal employment opportunities are provided to all employees and applicants for employment without regard to race, color, religion, sex, sexual orientation, gender identity, pregnancy, national origin, military and veteran status, age, physical or mental disability, genetic characteristic, reproductive health decisions, family or parental status, or any other legally protected category in accordance with applicable federal, state, or local laws. IVX Health prohibits discrimination, harassment, or retaliation of any kind based on any of these characteristics. Equal employment opportunity will be extended to all persons in all aspects of the employer-employee relationship and all terms and conditions of employment, including, but not limited to, hiring, training, promotion, discipline, compensation benefits, and separation of employment.

WAGE RANGE

Pay is based on a number of factors including market location, job-related knowledge, skills, and experience and is benchmarked against similar organizations to our size and industry. For our Virtual Patient Coordinator role, we generally pay new hires between $20.00 and $22.00 It is not typical for an individual to be hired at or near the top of the range for roles and compensation decisions are dependent on the facts and circumstances of each situation. In addition to cash pay, full-time regular positions are eligible for 401(k), health benefits, and other company benefits; some of these benefits may also be available for part-time positions.

Qualifications