Customer Onboarding Specialist

GrowthAssistant is seeking a skilled and motivated Customer Onboarding Specialist.  This role involves setting up and configuring hotels during onboarding, scheduling and rescheduling customer success touchpoints, and responding to client inquiries across multiple channels. Additional duties include escalating issues, creating process documentation, handling outbound communications, and performing administrative or special project tasks as needed.

Salary: Up to Php 55,000 depending on experience

The Benefits:

• Work From Home
• Attendance, Performance, and Referral Bonuses
• Paid Holidays and Time Offs
• Health Insurance Card

Must-Have:

• 2+ years experience as technical or customer support specialist
• 1+ years experience in Salesforce Service Cloud (or similar CX tool)
• Strong English verbal and written communication skills and willingness/confidence to embrace outbound calling
• Passion for connecting with clients over the phone to address issues
• Basic to intermediate Excel / GSheets skills
• Demonstrated ability following role-related process docs with little to no error

Core Tasks:

• Setup / configure hotels during the onboarding and registration process
• Schedule / reschedule Success touchpoints for CSMs (training, biz review, health checks, QBRs)
• Answer client questions in a timely manner via multiple channels (phone, email, chat)
• Escalate client issues as needed
• Create role-related SOP / process documentation when necessary
• Outbound customer communication (scheduling/rescheduling/ follow ups via email and phone)
• Perform ad hoc administrative, business ops, and special projects tasks as needed

Nice to Have:

• Background in sales training for CX/CS associates
• Experience with Linear, Notion (or similar tool) for ticket management or project management 
• Experience with Salesloft, Zoom (or a similar tool) for call tracking/outreach
• Basic to intermediate HTML skills
• Familiarity with Slack and Gmail for internal comms