Institutional Relations Director

Position: Director, Institutional Relations
Reports to: Senior Director, Institutional Relations  
Department: Institutional Relations 
Location: U.S.-based remote (see location requirements below)

Who we are: 

CIEE is a nonprofit study abroad and intercultural exchange organization that transforms lives and builds bridges between individuals and nations through study abroad and international exchange experiences that help people develop skills for living in a globally interdependent and multi-cultural world. 

Why work with us:   

• You will change the world. CIEE builds bridges between people, countries, and cultures. We help young people participate in high-quality international exchange and study abroad programs that bring the world together. We change lives, our alumni change the world. Be part of the change!
• You will receive a competitive total rewards package. CIEE provides all employees with exceptional benefits offerings that increase total compensation by up to 25%. Our top-tier benefits include:
  • Paid time off and Parental leave
  • Gym Reimbursement Program
  • Employee Assistance Program
  • Short-term & Long-term Disability
  • 6 floating Fridays (based on our eligibility rules)
  • CIEE Study Abroad and TEFL Program discounts
  • 403(b) Retirement Plan with employer contribution
  • Insurance Coverage (life, travel, medical, dental, and vision) 
  • Flexible Spending Accounts/Health Savings Accounts (medical and dependent)
  • Voluntary Benefits (identity theft protection, pet insurance, accident, and critical illness)
• You will be part of a fast-paced, international, diverse, and collaborative team of professionals. CIEE operates the largest nonprofit network of study-abroad locations, with facilities and staff in 29 countries.  Additionally, we help international participants from over 140 countries come to the USA each year.  Committed to excellence and solving whatever problem the world throws at them, CIEE professionals work on international teams and are dedicated to advancing our 77-year-old mission to make the world a more peaceful place. 

Who you are:

The Director of Institutional Relations will lead a high-performing team focused on strengthening institutional partnerships and expanding student participation in CIEE study abroad and custom programs. The role will oversee a team of Institutional Relations Managers to drive growth across a portfolio of institutions through strategic leadership, institutional engagement, and cross-organization collaboration. The ideal candidate has a sales mindset, is a strategic thinker, a relationship-builder, and experienced team leader.
 

What you’ll do:

Team Leadership & Development

• Manage, coach, and develop a team of Institutional Relations Managers based in various locations, fostering a positive, collaborative, and growth-oriented team culture.
• Provide ongoing training and coaching in consultative sales, enrollment strategy, and relationship management.
• Maintain accountability for team performance, including enrollment and revenue goals and other key performance indicators (KPIs).

Institutional Engagement & Enrollment Growth

• Increase student participation across all CIEE college programs (semester, short-term, internships, and custom) through strategic initiatives, relationship-building, and consultative outreach.
• Build and strengthen relationships with study abroad offices, academic departments, faculty, and other key stakeholders at top institutions.
• Oversee student-facing engagement strategies & initiatives for the portfolio of institutions such as campus ambassador, peer-to-peer outreach, campus events, and advising. 

Strategic Planning & Performance Management

• Monitor and analyze team performance using CRM (Salesforce) and data analytics tools to track engagement, identify trends, and guide strategy.
• Adapt and refine strategies as needed to meet evolving goals and institutional needs.

Cross-Functional Collaboration & Representation

• Serve as a liaison between the Institutional Relations team and departments such as Global Operations, Enrollment, Marketing, Academic Affairs, and Finance to ensure coordinated institutional support.
• Represent CIEE at professional conferences and events including NAFSA, the Forum on Education Abroad, and CIEE’s annual conferences.
• Support or lead domestic and national site visits, workshops, and campus programming as needed.
• Other duties as assigned. 

What you’ll bring:

• Bachelor’s degree or international equivalent.
• 6+ years experience in international education, higher education, or sales-related fields, with at least 2-3 years managing staff.
• Proven track record of growing program participation through relationship-building, consultative outreach, and collaboration
• Experience working with a variety of institutional stakeholders in higher-ed or similar field
• Strong leadership, coaching, and communication skills
• Experience manage direct reports
• Willingness to travel approximately 20-30% domestically and internationally for campus visits and other engagements.
• Ability to manage and lead a team remotely.
• Flexibility and adaptability in a fast-paced environment.
   

CIEE believes that professionals with varied backgrounds bring unique approaches and ideas to solving problems and advancing our mission to bring the world together. Qualified candidates from underrepresented groups are strongly encouraged to apply.

Due to federal regulations, a reference and background check will be conducted as a condition of employment.