Call Center Supervisor (ZR_24316_JOB)

Schedule:

• 35+ hours per week 
  
• The hours might be flexible but initially drafted as: Monday 12-8pm ET , Tuesday 12-8pm ET , Wednesday 12-8 pm ET , Thursday 10am - 6 pm ET and Friday 1-9pm ET
  

Client Timezone: ET

Client Overview

Join a rapidly growing healthcare services company that connects customers with skilled field technicians across the country. This dynamic organization operates a high-volume inbound sales operation where every call represents an opportunity to help customers while driving meaningful revenue growth. The company values quality service delivery and maintains a customer-first approach, creating an environment where your leadership skills can directly impact both team success and customer satisfaction. With plans for expansion and a commitment to investing in their team, this is an exciting opportunity to be part of a company’s growth trajectory.

Job Description

Step into a unique leadership role that perfectly balances strategic team management with hands-on customer engagement. As a Call Center Supervisor, you’ll lead a dynamic team of 6-8 agents while staying directly connected to customers through active participation in sales calls. This dual-focus position offers the best of both worlds - developing your team’s potential while maintaining your sales skills and customer relationships. You’ll be instrumental in converting incoming customer inquiries into scheduled service appointments, directly contributing to revenue growth while building a high-performing team culture. This role offers exceptional growth potential in a fast-paced, results-driven environment where your impact is immediately visible and measurable.

Responsibilities

• Lead and inspire a team of 6-8 call center agents to achieve exceptional performance standards
  
• Provide hands-on coaching and mentorship to develop each team member’s sales and customer service skills
  
• Actively handle inbound sales calls for approximately 50% of your time, maintaining direct customer relationships
  
• Convert incoming customer inquiries into confirmed service appointments with field technicians
  
• Monitor team performance metrics and implement improvement strategies
  
• Ensure consistent delivery of outstanding customer service across all interactions
  
• Collaborate with field operations to optimize scheduling and service delivery
  
• Drive revenue growth through effective sales techniques and team leadership
  

• Proven experience in inbound sales with a track record of meeting or exceeding targets
  
• Previous supervisory or management experience in a call center environment
  
• Strong leadership and communication skills with ability to motivate and develop team members
  
• Excellent multitasking abilities to balance supervisory duties with direct customer service
  
• Experience with CRM systems (Salesforce experience highly preferred)
  
• Familiarity with call center software platforms (Nice CX One experience a plus)
  
• Healthcare industry background is beneficial but not required
  
• Ability to thrive in a fast-paced, results-oriented environment
  
• Strong problem-solving skills and customer-focused mindset